Housing Officer

Housing OfficerLeeds3 months +39 hours pw£15- £19 PAYE + holiday pay ph (DOE)Hamilton Woods Associates are recruiting for a number of Housing Officers on an initial temporary basis to work across leasehold and shared ownership properties. Office working will be required at least 4 days a week in the organisations Leeds based offices.Key Responsibilities of the Housing Officer:Acting as the first point of contact for customers living within shared ownership and leasehold propertiesManaging rent arrears cases and enquiriesMaximising income collection for the business, including rent and service chargesNegotiating feasible repayment plans for customersManaging complaints of anti-social behaviourLiasing with third party property management agents, developers and customersManaging shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practiceLiaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.Attending court to represent the organisation at repossession hearingsSupporting the team with regards to customer feedback, including customer satisfaction surveysMaintaining accurate records of customer accounts and changes to existing accountsRequirements of the Housing Officer:1 year + worth of property management experience in affordable housing or private rental sectorTPBN1_UKTJ