Operations Administrator

Operations AdministratorOperational Administrative SupportLocation: Office BasedEmployment Type: Full TimeAn exciting opportunity has become available to join a growing and innovative business delivering large-scale retrofit and renewable energy projects across the UK. This role sits within the Operational Delivery Team and plays a crucial part in ensuring installation programmes are delivered efficiently, compliantly and to the highest possible standards.This is a fast-paced and rewarding position that would suit a highly organised and detail-oriented individual who enjoys working in a busy operational environment. You will work closely with engineers, coordinators, compliance teams, subcontractors and clients, helping to keep projects on track while ensuring all compliance and quality requirements are met.The successful candidate will become an integral part of a supportive team, gaining valuable experience within one of the UK's fastest-growing sectors while contributing to projects that improve homes, energy efficiency and sustainability.The RoleAs Operational Administrative Support, you will provide essential administrative and compliance support to live installation programmes, helping ensure works are completed correctly, documentation is accurate and project deadlines are achieved.Key Responsibilities:Monitoring compliance evidence uploaded by engineers through the BigChange system whilst works are in progress on siteEnsuring all required compliance documentation is captured at the point of installation and identifying any missing information in real timeMaking outbound calls to residents and clients to arrange and confirm installation appointmentsTransferring and uploading evidence from BigChange into SharePoint to support the completion of client handover packsSupporting the day-to-day coordination and administration of live installation programmesMaintaining accurate records and supporting wider operational administration activitiesFollowing up with engineers and coordinators to obtain missing or incomplete compliance documentation before projects are closedIdentifying and escalating non-compliant or insufficient evidence to the relevant coordinator or quality assurance teamSupporting the scheduling of revisit appointments where additional compliance evidence is requiredAssisting with the preparation, formatting and completion of client handover packsTracking project progress and job completion statuses against programme deadlines and escalating delays where necessaryCommunicating with subcontractors to confirm attendance and installation readiness ahead of scheduled worksSupporting the onboarding of new site operatives and subcontractors, including obtaining competency documents, insurance certificates and identificationAssisting with client reporting and internal management reporting requirementsEnsuring all resident and client information is handled confidentially and in full compliance with GDPR requirementsSkills and Experience RequiredStrong attention to detail with the ability to review, check and manage documentation accurately within a fast-moving environmentExcellent communication skills with a professional and confident telephone mannerStrong IT skills and confidence using Microsoft Office, SharePoint and management software systemsThe ability to work effectively as part of a busy team while managing individual responsibilitiesPrevious experience within administration, operations support or compliance administration would be advantageousExperience within the Retrofit, ECO or Renewables sector would be beneficial but is not essential, as full training will be providedThis is a great opportunity to join a growing organisation operating at the forefront of the retrofit and renewable energy sector. Its a varied and engaging role where your contribution will directly support successful project delivery.Work in a collaborative and supportive working environment with full training and ongoing professional development opportunities.Exposure to large-scale projects that are helping improve homes, reduce carbon emissions and support the UK's sustainability goals.A genuine opportunity to build a long-term career within a thriving and expanding industry.TPBN1_UKTJ