Residential Operations Manager (Care Homes)

Our Client are looking for an operations manager, to ensure regulatory compliance, and manage budgets. This role balances high-quality patient care with financial success.Key Responsibilities1. Quality and ComplianceInspect sites and audit care processes.Ensure homes meet the Care Quality Commission (CQC) rules (or local regulatory standards).Handle clinical risks, safeguarding, and incident reporting.Maintaining quality issues aroundindividual propertiesImplementingstructural scheduling andOutcome focused2. Leadership and DevelopmentMentor, coach, and support individual Registered Care Home Managers.Assist with hiring, training, and retaining top staff.3. Financial ManagementManage regional or multi-site budgets.Track Key Performance Indicators (KPIs) to measure success (like a profit margin goals or 95% occupancy rate).Control costs for staffing, food, and medical supplies.4. Stakeholder RelationsBuild strong relationships with residents, their families, and local healthcare authorities.Market the care home to boost occupancy.QualificationsMulti-site management experience in a healthcare setting.A relevant management degree or a Level 5 Diploma in Leadership for Health and Social Care.The group is also exploring purchasing and building Learning Difficulty Care Homes Adjacent or nearby existing operations. Sites already ACQUIREDThe group will also explore opening home care divisions in the south coast.The group is also expanding into further care facilities and is a growing companyJob Title : Residential Operations Manager (Care Homes)Location : South Coast Portfolio (Worthing, Havant, & Southampton)Position Type : Full-Time, PermanentReporting To : Managing Director / OwnerThey operate a dedicated cluster of high-quality residential care homes across the beautiful South Coast of England. We pride ourselves on creating warm, enriching environments where our elderly residents receive exceptional, personalized care. We are seeking an energetic, commercially astute, and compliance-driven Operations Manager to lead our established 3-home portfolio:Worthing : 30-bed Residential Care HomeSouthampton : 26-bed Residential Care HomeHavant : 40-bed Residential Care HomeThe RoleAs the Operations Manager, you will hold overall accountability for the regulatory success, care standards, and commercial performance of all 96 beds. You will serve as a strategic mentor to our three on-site Registered Managers, ensuring each home achieves or maintains a minimum "Good" CQC rating under the new Single Assessment Framework. This is a field-based role requiring regular weekly travel across West Sussex and Hampshire.Key ResponsibilitiesCQC Compliance : Conduct regular internal audits and mock inspections to guarantee robust safeguarding, risk management, and clinical governance.Leadership & Mentorship : Support, line-manage, and develop the three Registered Home Managers to build highly motivated, stable teams.Financial & KPI Management : Oversee a combined regional budget; strictly monitor agency spend, occupancy targets (95%+), and care hours per resident day.Stakeholder Relations : Build exceptional relationships with Local Authorities, Integrated Care Boards (ICBs), and private-pay families to drive local referral pipelines.What We Are Looking ForA proven track record in multi-site care management or an exceptional, senior Registered Manager looking to step up.Level 5 Diploma in Leadership for Health and Social Care (or equivalent).Deep knowledge of CQC compliance requirements.Strong commercial acumen with experience managing multi-site profit and loss (P&L) accounts.A valid UK Driving License with access to a vehicle for travel between sites.Benefits & RewardsCompetitive base salaryPerformance-related annual bonusCar allowance or company vehicle optionsPrivate medical insuranceEnrolment in the company pension schemeTPBN1_UKTJ