Safety, Security and Training Manager

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary we take great pride in delivering the same impeccable customer service and fully comprehensive training. We are proud to deliver the highest standard of ground handling to British Airways and our other airline partners.Gatwick Ground Services was established in 2016, to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018. In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling solution across London Gatwick and London City Airports.Our operations across two stations supports British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines and Vueling Airlines providing a complete ground handling solution.It's an exciting and fast-paced life when you're working in some of the world's most important travel hubs, and you'll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.Whether you are a welcoming face at check in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast paced ramp environment, a job at Gatwick Ground Services is yours to make.When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.The role:Safety, Security and Training ManagerAccountable for the overall safety, security, and training of Gatwick Ground Services (GGS), ensuring the operation meets all regulatory, corporate and airline partner requirements, ensuring independent safety oversight, robust assurance and a strong safety culture, while enabling operations through clear standards, risk management and effective escalation. The role also provides leadership and governance for operational training.Accountabilities:Safety and Security Performance, Culture and Risk ManagementSafety and security performance across GGS operations, ensuring compliance with all regulatory, corporate and customer airline safety standards and process.Lead the continuous improvement of the Safety Management System (SMS), ensuring a 'Just Culture' through the organisation, with effective communication channels, engagement rhythms, safety forumsDefine core safety and security KPIsEnsure effective identification, assessment and mitigation of operational and business safety and security risksReporting, Investigation and AssuranceLead the development of a frontline-led reporting culture, improving both volume and quality of safety reportingEnsure a consistent, proportionate approach to incident investigation and root cause analysisComplianceOwn the maintenance of the Integrated Management System (IMS), safety governance structureMaintain clear roles, responsibilities and accountabilities defined within the IMSMaintain and deliver the audit, inspection and assurance framework set out in the IMSTraining complianceEnsure mandatory and operational training compliance across GGSOversee effective systems for training tracking, certification and complianceEnsure learning from incidents, audits and operational insight is embedded into training deliveryContinuous improvementRepresent GGS in internal and external safety and security forumsImplement benchmarking and best practice approaches to drive performance and continuous improvementTranslate safety data and operational insight into targeted improvement actionsSkills & Capabilities:Strong leadership capability with the ability to influence across multiple teams and functionsData-driven approach with the ability to translate insight into practical actionsStrong communication skills, with the ability to engage frontline through to senior stakeholdersHigh attention to detail with a structured, process-led approachAbility to operate at both strategic and operational levelsQualifications & Experience:Essential:Demonstrable experience in safety, compliance or operational risk management within a regulated environmentExperience in aviation ground handling safetyKnowledge of aviation regulatory frameworksExperience leading safety or compliance frameworks and driving performance improvementExperience managing or influencing training and competency frameworksProven ability to lead and deliver change in operational environmentsDesirable:Relevant safety, compliance or operational qualificationsKey enablers/Stakeholders:GGS Head of Operations and GGS Leadership TeamOperational Managers and Duty ManagersGGS TrainingBA Global Learning AcademyCAAGGS PlanningBA Safety, Security, Compliance teamsGALLCY Airport AuthorityGGS Customer Airline representativesOther airline safety, security and compliance stakeholdersKey Performance Indicators:Core safety KPIs (e.g incident rates per 1000 sectors, LTI, audit closure)Ensure timely closure of safety and security actions and audit findings acrossCompliance with regulatory requirementsWhat we offer:We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.Key benefits include:Access to discounted flights known as hotline fares, standby tickets and Annual Bookable concessions with British Airways and other code share airlinesAccess to a Private Health Care scheme and additional health benefits including free winter flu jabCycle to work schemeFree staff parkingDiscounts on public transport and airport food vendorsA generous leave allowance (in addition to Bank Holidays) of 23 days, increasing to 24 days after 5 years servicePension schemeThree times annual salary life assuranceAt Gatwick Ground Services you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.We never stand still, and we don't expect our people to either.Inclusion & DiversityAt Gatwick Ground Services we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.Inclusion and diversity are a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.TPBN1_UKTJ