Venue Duty Manager

Job Title: Venue Duty ManagerReports to: Operations ManagerContract terms: PermanentSalary: £32000 per annumEnvironment: The Post holder will be based at Brixton House but may have a remit to work off-site for certain activities, events, and performances. The Post-holder will be required to work evenings and weekends.BackgroundBrixton House is a vibrant cultural venue at the heart of Brixton, championing bold, contemporary work that reflects the diverse voices and experiences of our community. Our spaces welcome artists, audiences, and partners to come together for creativity, conversation, and connection.Purpose of roleOur Duty Managers are the public face of Brixton House, leading the Customer Service Team and keeping performances, events, and daily operations running smoothly. From ensuring top-class customer care and public safety to supporting the café/bar, ticket sales, and venue spaces, theyre at the heart of creating great experiences for everyone who walks through our doorsKey Responsibilities?Manage a team of bar, front desk staff, and ushers while on shift ensuring they are helpful and knowledgeableDeliverhigh levelsof customer care and ensuring efficient operationsActivelymaintainfront of house, ensuring a safe and welcoming environmentEnsure the venue is adequately staffed and serviced for eventsAssign a logical schedule of breaks for the delivery teamEnsure the safety of delivery staff and Theatre usersRecording and reconciling timesheetsMonitor staffing levels as per the rota, reporting absences/lateness/misconduct as they occurManaging staff for each performance/event(sometimes in collaboration with Event Managers)Liaise with show companies, ensuring smooth performance executionRecord and report any incidents that happen on shiftDeal with bookings, enquiries, and contractors?Support Technical teams to ensure performance spaces are presentable and safe?Liaise with Technical and Production staff to coordinate the smooth delivery of every performance.Accommodate latecomers and alwaysplan aheadto ensure there is sufficient seating availableAllocate pre andpost showtasks to Ushers. This will include selling merchandise, handing out exit flyers and freesheets,assistingstagemanagementand checking tickets during an incomingBe fully Café Bar & kitchen trained, responsible for serving customers in an efficient manner?when neededOnboard and train new members of the team as and whenrequiredGeneral:Maintaining an up-to-date knowledge of Brixton Houses values & businessobjectives, promoting thesevaluesand meeting our business objectivesTaking an active role inidentifyingand removing barriers for anyone with access needs.Maintaining a working knowledge of the theatres programme.Attending staff meetings/training asrequired.Adhering to all otherBrixton Housepolicies & procedures.Alwaysmaintainingconfidentiality.Any other duties which may bereasonably requestedbyyour LineManager.Person SpecificationEssentialKeen interest in the arts and in particular Brixton HouseExcellent organisational skills and ability to multi-taskImpeccable time managementA proven efficient self-starter whocantake responsibility and exercise initiativeExperience in motivating team members on shiftStrong IT skillsCommitment tohigh levelsof customer serviceAbilityto problem solve calmly and effectivelyProven ability in cash handlingDesirable:Previousexperience of working in a theatreWork experiencein abar and/or baristasettingPreviousexperience of usingSpextrixExperience of working in an arts venue.Experience in duty managing.Hold a valid first aid qualification.Holdavalid Fire Safety certificationHold at least a Level 2 Food Safety QualificationHow to ApplyTo apply, you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the Job Description.Visit our website and complete the below:Log into our hire platform (Hireful), and complete the basic informationUpload your CVDeadline: 20th July 2026Interviews: 23rd and 24th July 2026Brixton House is committed to diversity, inclusion, and anti-racism. We aim to create a collaborative, welcoming space that attracts talent from the global majority and all intersections of society. We especially encourage applications from underrepresented groups and those with lived experience of discrimination. All applicants are treated equally, though we may use positive action where candidates are equally qualified.Contract typePermanentSalary£32000 per annumREF-229 677TPBN1_UKTJ