Customer Account Coordinator

At Siamo, we are proud to partner with a market-leading company known for its innovation and reliability.We are looking for an organised and detail-oriented individual with excellent communication skills to join our team.In this role, you'll be the key point of contact for customers, coordinating service visits, managing schedules, and working closely with multiple departments to ensure a high level of service.This is a varied role offering responsibility, independence, and the opportunity to develop valuable skills within a supportive team.What the client can offer:Flexible start and finish times, allowing up to two half-day flex periods per monthDiscretionary annual bonus schemeOpportunity for Christmas shut down20 days holiday + 8 bank holidaysCompany PensionPaid Sick leave after 1 years serviceFree On-Site ParkingFree tea & coffeeLife AssuranceThis Customer Account Coordinator role will have the following responsibilities:Organise and allocate workloads for service engineers accordinglyBook all maintenance visitsLog all customer interactions on the CRM systemManage customer requests and respond via email or telephoneSchedule maintenance visits for due or overdue workManage engineer holiday requests and plan workloads around absencesEnsure that all parts and equipment are available for works to be carried out either on site or prior to job commencing.Update customers on upcoming booked work and send reminders at least one week before the start dateThe ideal candidate for the Customer Account Coordinator role:Previous experience in a scheduling, planning, coordinationStrong customer service experience, ideally handling queries by phone and emailGood organisational skills with the ability to manage multiple tasks and prioritiesAbility to work well under pressure in a fast-paced environmentConfident using CRM systems and scheduling/planning softwareHigh attention to detail and accuracy when managing data and schedulesExperience working with engineers, field teams, or technical departments would be highly advantageousLike minded job titles:Service Coordinator, Works Coordinator, Service Planner, Helpdesk Coordinator, Logistics Coordinator, Customer service executive, Engineer CoordinatorCommutable From: Tetbury, Kemble, Fairford, Stroud, Malmesbury and SwindonTPBN1_UKTJ