Head of Customer Experience

Hexagon Housing owns and manages over 4000 general needs homes in South-East London . We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do. We are looking for an outstanding candidate with a genuine desire to work with our residents to join our Income Team.You will ensure that our income collection services are delivered with the highest standards of professionalism and customer care . You will provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies. Our ideal candidate will have:A background in debt/arrears recovery (preferably in the housing sector)Knowledge of the legal processes involved in arrears recoveryA commitment to excellent standards of customer care.Good communication , numeracy, and IT skills.An ability to sensitively manage difficult situations with residents to achieve positive outcomes.If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working (2 days office based), private medical insurance, defined contribution pension scheme with 3 x life assurance, and 26 days annual leave rising to 31.We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that youpossibly can.You will need to visit our website via the link on this page to apply.Closing Date: Wednesday5 th August2026 Interview Date:Wednesday 19 th August 2026We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.Accessibility and AdjustmentsWe are committed to providing reasonable adjustments throughout the recruitment process, please contact the Human Resources Team on 0208 768 7906 should you require any assistance.TPBN1_UKTJ