Credit Specialist

Company description:GXO Logistics Supply Chain Inc.Job description:Are you a proactive and relationship-driven Credit Controller looking for your next challenge?Join our team in Northampton and play a key role in supporting the financial success of the business through effective cash collection and customer account management. This is a Monday to Friday role with an element of hybrid working , offering a great balance between collaboration and flexibility.You'll take ownership of your ledger, building strong relationships with customers and internal stakeholders to ensure timely collections while maintaining a professional and customer-focused approach. We're looking for someone who can confidently identify and escalate potential collection risks, resolve queries efficiently, and drive positive outcomes that support business cash flow.Success in this role requires excellent communication, strong attention to detail, and the ability to stay organised while managing a varied workload. If you enjoy problem-solving, taking initiative, and delivering results, we'd love to hear from you.At GXO , we're committed to developing our people. This role may also offer the opportunity to gain a CICM qualification through our Apprenticeship Scheme (subject to eligibility criteria), helping you further your career in credit management and finance.Pay, benefits and more:Were looking to offer a salary of up to £27,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!What youll do on a typical day:Manage a portfolio of customer accounts, ensuring timely payment collection within agreed credit terms and achievement of collection targetsBuild strong customer relationships through professional phone and email communication, proactively identifying and resolving collection risksInvestigate and resolve invoice queries, perform account reconciliations, and maintain accurate customer records to minimise payment delaysPrepare customer statements, reminders, and regular collection status updates, presenting risks and strategies in internal meetingsCollaborate effectively with internal and external stakeholders, provide team support and holiday cover, and undertake ad hoc duties as requiredWhat you need to succeed at GXOPrevious Credit Control experience, or a minimum of 3 years relevant experience, with a strong understanding of collections and account managementExcellent communication, negotiation, and relationship-building skills, with the ability to work effectively with customers and colleaguesHighly organised with strong attention to detail, able to manage competing priorities and meet deadlines in a fast-paced environmentProactive, results-driven team player with strong problem-solving skills and a focus on achieving objectivesIntermediate Excel skills required, and Oracle ERP experience advantageous but not essentialWe engineer faster, smarter, leaner supply chains.TPBN1_UKTJ