German Customer Service Advisor

German Customer Service Advisor£30,000 - £35,000Hybrid Working – 3 Days Office Based / 2 Days Remote - HatfieldCCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This is a great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment.The RoleYou'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working closely with internal teams, you'll help maintain a smooth customer experience while supporting day-to-day operational activity.Key Responsibilities:Manage incoming customer queries via internal systems and ticketing toolsProvide support to German and English-speaking customersTroubleshoot and resolve issues, escalating where necessarySupport account administration and system updatesMaintain accurate records and internal documentationAssist with reporting and tracking of key operational activityMonitor trends and highlight recurring issues or improvementsSupport testing and quality checks following system updates or changesWork closely with internal teams across Operations, Product, and Customer ExperienceShare customer insight to support service improvementsWhat We're Looking For:Previous experience in a customer service or client-facing roleFluent German and English (written and spoken)Strong communication and organisational skillsHigh attention to detail and accuracyConfident using Microsoft Office and internal systemsAbility to work in a fast-paced environmentProactive and solutions-focused approachStrong time management and ability to prioritise workloadDesirable:Experience with CRM or ticketing systemsBackground in technology or SaaS environmentsFurther education or relevant qualificationsWhy Apply?Hybrid working for better work-life balanceJoin a growing international businessSupportive and collaborative team environmentExposure to global operations and customersGenuine opportunity for development and progressionIf you're fluent in German and English and enjoy delivering excellent customer support in a dynamic environment, this is a great opportunity to build your career.CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.TPBN1_UKTJ