Technical Services Manager

Technical Services ManagerBirminghamSalary: Dependent on experienceFull-Time RoleOverviewWe are currently working with a well-established organisation within the faade and construction sector who are seeking an experienced and technically strong Technical Services Manager to lead their Technical Services function based in Birmingham.This is a key leadership position, responsible for overseeing technical delivery, supporting commercial activity, and driving high standards across a multi-functional technical department.The ideal candidate will bring a strong technical background from a faade, aluminium systems, or wider construction design environment, combined with proven experience in leading and developing technical teams.Role OverviewThe Technical Services Manager will take full ownership of the Technical Services function, ensuring the delivery of high-quality technical support across internal teams, customers, and external stakeholders.Working closely with Sales, Marketing, and wider technical functions, you will play a key role in ensuring a consistent, commercially focused and technically robust approach across all project activity.Key ResponsibilitiesTechnical Leadership & Department ManagementLead and manage the Technical Services DepartmentDevelop and support a high-performing technical teamEnsure delivery of accurate, compliant, and commercially effective technical outputAct as a senior point of technical authority within the businessTechnical Support & DeliveryProvide expert technical support to customers, prospects, and internal teamsProduce technical drawings, data, schedules, and calculations to support project winsEnsure all technical information is accurate, compliant, and up to dateAttend client meetings, site visits, and industry events where requiredCommercial & Cross-Functional CollaborationSupport Sales and Marketing teams with technical expertiseContribute to securing new business through technical input and solutionsPromote the business as a leading system supplier within the marketDeliver cost-effective, high-quality technical solutionsSystems, Reporting & ComplianceMaintain accurate records of departmental activity and performanceReport regularly on KPIs, workload, and team performance to senior leadershipUse Salesforce to track daily activity and project progressLiaise with head office to ensure technical alignment and system accuracyEngage with industry bodies and trade associations to maintain compliance and competitivenessTeam DevelopmentConduct regular training, competency reviews, and one-to-one development meetingsDrive continuous improvement across technical processes and team capabilityCandidate RequirementsProven experience in a technical role within faade, aluminium systems, or constructionStrong background in a design office, technical services, or engineering environmentDemonstrable experience managing and developing a technical teamProficient in Microsoft Office (Word, Excel, Outlook)Strong CAD skills (2D essential; Revit/3D advantageous)Excellent communication skills, both written and verbalConfident engaging with stakeholders at all levels, including senior leadershipDesirableExperience with Logikal softwareExposure to Salesforce or similar CRM systemsKnowledge of faade systems, aluminium products, or related manufacturing environmentsWhats on OfferOpportunity to lead a key technical function within a growing businessSenior-level responsibility with cross-functional influenceCompetitive salary based on experienceStrong professional development and progression opportunitiesTPBN1_UKTJ