Service and Parts Coordinator

About our businessProton are the specialists in every aspect of commercial dishwashers, glass washing and catering equipment. With over 40 years experience offering commercial dishwasher sales and service solutions and a host of other products we have developed an unrivalled reputation as the very best in our sector.Role OverviewOur Service and Parts Co-Ordinator is a pivotal role in the growth of the business. As a rapidly growing business in both size and turnover, we are looking for a customer focused individual to join our team and be a part of our on-going success. Customer satisfaction is a key driver to what we are looking to achieve, and this role is instrumental in ensuring all customers, past, present and future are given exemplary customer service with an emphasis on sales.The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.Key tasksReceiving and processing inbound job requests, orders and enquiriesLogging and allocating jobsUpdating relevant online customer portalsProducing and submitting repair estimatesDespatching of spare partsLiaising with internal and external colleaguesAchieving customer and business KPIsProviding support to the sales teamAssisting with invoice processingPro-actively contacting existing customersKeeping customer database and other records regularly updatedKnowledge and Skills EssentialConfident and effective communicatorGood organisational skillsGood level of computer literacy including Microsoft OfficeSelf-starter who thrives on successExperience EssentialDemonstrated ability to provide outstanding customer serviceExperience of outbound and inbound B2B call handlingExperience of working in a busy team; driven to achieve personal, team, and business goalsDemonstrated experience of taking ownership of customer queriesHave worked in a commercially driven environmentPersonal qualities EssentialAptitude for quickly building rapport with colleagues, customers and suppliersStrong team player with a can do attitudeConfidence and eagerness to own and resolve issuesAble to demonstrate initiative and willingness to learnTPBN1_UKTJ