Front of House Manager

Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive within a professional, fast-paced environment where no two days are the same? We are currently recruiting for a Front of House Manager to join a highly regarded and growing organisation within the flexible workspace sector, based at one of their flagship Central London locations.This is a fantastic opportunity for an experienced front of house professional looking to take the next step in their career. Working closely with the Customer Services Manager, you will lead and support a team of Front of House Representatives, ensuring every client, visitor and stakeholder receives a first-class experience from the moment they arrive.As Front of House Manager, you will oversee the day-to-day operation of the reception function across multiple floors, ensuring consistently high standards of presentation, professionalism and customer service. You will act as a key point of contact for tenants and visitors, building strong relationships whilst confidently managing enquiries, resolving service issues and supporting the overall customer journey.Alongside leading the front of house operation, you will be responsible for supervising and developing your team through coaching, guidance and regular training, creating a positive, collaborative and service-led culture. You will lead by example, monitor performance standards and identify opportunities to continuously improve the tenant and visitor experience.This varied role will also see you coordinating meeting room bookings, hospitality requests, visitor management, deliveries and post services, whilst working closely with building management, cleaning, security and facilities teams to ensure the centre operates smoothly at all times. You will maintain accurate records and reporting, support occupier engagement events and ensure the team remains knowledgeable about the building, its occupiers and the local area.We are looking for an enthusiastic, organised and confident individual with previous experience supervising or managing a front of house or reception team within a corporate, hospitality or customer-focused environment. You will possess exceptional communication and relationship-building skills, a proactive and hands-on approach, excellent organisational abilities and a genuine passion for delivering outstanding customer service. Experience using Microsoft Office and visitor management systems would be advantageous.This is an excellent opportunity to join a forward-thinking organisation that places customer experience at the heart of everything they do. In return, you will become part of a supportive and collaborative team, with genuine opportunities to develop your leadership skills whilst working within an impressive Central London business environment.Simkiss Recruitment Solutions is acting as a recruitment agency for the purpose of this vacancy. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.TPBN1_UKTJ