Service and Parts Coordinator

An excellent opportunity for a Service and Parts Coordinator to join a well-established company based in Birtley, Gateshead.Job Type: Full-Time, PermanentLocation: GatesheadSalary: Competitive Salary, Depending On ExperienceReports to: Lead Service EngineerAbout the Role:The Service and Parts Coordinator plays a critical role in ensuring the smooth operation of the service department by coordinating service activities, managing parts quotations, ordering and delivery, and acting as a key liaison between technicians, suppliers, and customers.This position requires strong organisational skills, attention to detail, and excellent communication to support timely, efficient service delivery. He/She will also be responsible for supporting the management, performance, and continued growth of the companys digital sales platforms.Main Duties:Manage end-to-end parts coordination, including pricing support, quoting, ordering, delivery, returns, cost control, and the preparation and processing of related documentation such as purchase orders, invoices, credits, delivery notes and quality documentationHandle service and parts warranty claims, including submission, tracking, and resolution with suppliers and internal teamsMonitor on-time delivery of parts and inventory to support service operations.Manage online parts orders across company website, customer portals, including order entry, verification, fulfilment coordination, shipping, and post-sale support.Assist in the management and growth of service contractsMonitor overdue appointments through the customer portal and efficiently schedule, coordinate, and manage service appointments, work orders, and technician assignments.Maintain accurate and up-to-date customer portal data following onsite visits and internal engineering activitiesManage and maintain the supplier base, including supplier relationships, pricing negotiations, shipment tracking, discrepancy resolution, and processing returns or warranty partsManage inventory control processes within the ERP system, including product setup, stock monitoring, replenishment, and inventory reconciliationOrganise and coordinate domestic (UK) and international shipments, ensuring timely delivery and compliance with relevant logistics requirementsCollect and review technician timesheets and calculate service costs for customer billing and reportingEnsure compliance with company policies, safety standards, and quality procedures related to parts handling and storageSupport the continuous improvement of online sales, parts supply, and service coordination processes.Ensure quality standards are consistently met to delivery the highest level of service to customers.Embrace and support company values.Candidate Requirements:High school diploma or equivalent (associates degree or technical training preferred)2+ years of experience in a service coordination, parts, logistics, or related roleStrong organisational and multitasking abilitiesExcellent verbal and written communication skillsProficiency with inventory management systems, ERP software, or service management toolsFamiliarity with basic digital marketing concepts, including online promotions, email communications, and customer engagement toolsCustomer-focused mindset with strong problem-solving skillsAbility to work effectively in a fast-paced, deadline-driven environmentAttention to detail and accuracy in documentation and inventory controlCollaborative team player with the ability to work independentlyBasic mechanical or technical understandingKPIs:60-80% percentage of quotes converted into confirmed ordersTime to respond to portal messages Total revenue generated through digital online channels +20% Year on YearService online portal data accuracy% of service jobs with all required parts available before scheduled start (Target: = 98%)If you feel that you have the relative skills/attributes to fulfil this role then please apply now!The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.TPBN1_UKTJ