Customer Service Advisor - Bespoke & PA Support

Job Title: Customer Service Advisor - Bespoke & PA SupportLocation: WrexhamSalary: Starting salary of £26,368 per annumJob Type: Permanent, Full TimeWorking Hours: Full-time - 39.5 hours per week, 1 in 4 weekends required, Weekend working is balanced with a weekday off, so you'll only ever work 5 days per weekLooking for a role that's fast-paced, people-focused, and genuinely interesting?If you enjoy helping customers, solving problems, and learning new skills, this could be your next step.We're a growing, award-winning business delivering outstanding customer experiences across voice, digital messaging, and written channels for brands of all sizes. From humble beginnings over 20 years ago to a 1,000-strong international team across our headquarters in Wrexham and our US office in Atlanta, we're proud of how far we've come - and even more excited about what's next.The role:As part of our Bespoke & PA Support team, you'll play a key role in supporting customers throughout their journey while delivering exceptional service across a variety of clients and sectors.During the interview process, we'll explore your strengths and interests and determine which of our Bespoke Customer Teams is the best fit for you. This could include supporting customers on behalf of a leading manufacturer of boilers, heat pumps, and heating systems, or working within one of our other bespoke client accounts delivering personalised customer support.Whichever team you join, you'll receive full training and ongoing support to help you build the knowledge and confidence needed to succeed.As your training progresses, you'll also begin supporting our telephone answering services, handling calls and enquiries across a variety of sectors including Property, Legal, Healthcare, and Finance.You'll work across telephone, live chat, messaging platforms, and ticketing systems, helping customers with enquiries, resolving issues, arranging appointments, taking messages, and ensuring every interaction leaves a positive impression.Using our bespoke in-house systems, you'll become a trusted point of contact for customers and callers, confidently managing enquiries, recording information accurately, and ensuring the right actions are taken every time.What you'll be doing:Being the friendly first point of contact for customer enquiriesSupporting customers throughout their end-to-end journeyDelivering personalised support on behalf of a range of client accountsAssisting customers across telephone, live chat, messaging platforms, and ticketing systemsSupporting customers with product, service, and account-related enquiriesResolving queries efficiently or directing customers to the appropriate team when neededArranging appointments, taking messages, and following client-specific processesBuilding positive relationships and creating memorable customer experiencesAccurately recording customer information and updating internal systemsWorking closely with colleagues to deliver outstanding service across multiple teams and sectorsWhat we're looking for:Previous customer service or customer-facing experienceA confident, friendly communicator who genuinely enjoys helping peopleA positive attitude and willingness to learn new skillsStrong organisational skills and the ability to multitask in a busy environmentA proactive approach with the confidence to take ownership of customer enquiriesExcellent attention to detail and accuracy when handling informationStrong team spirit and willingness to support across different areasAn interest in learning new products, services, and systems (full training provided)What you'll gain:Full training and ongoing developmentExperience supporting a variety of clients and industriesOpportunities to build customer service, communication, and problem-solving skillsExposure to multiple channels including phone, live chat, messaging, and ticketing systemsA supportive and collaborative team environmentThe chance to grow your career within an award-winning, expanding businessWhat you'll get:Starting salary of £26,368 per annum33 days holiday, increasing with serviceFull training and real career progression opportunitiesMental health and wellbeing support, including 24/7 doctor accessSubsidised meals and free on-site gymFun, social culture with regular events and celebrationsWe want to hire the whole version of you:If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!Please click APPLY to be redirected to our website to complete your application for this role.Candidates with experience of; Customer Service Representative, Customer Support Advisor, Client Service, Customer Service Consultant, Customer Service Administrator, Business Support, Client Services Advisor, may all be considered.TPBN1_UKTJ