Marketing Account Director

At Creed Comms, we work with some of the UKs largest employers to help them attract, recruit and retain the talent they need to thrive. Were a secure and growing talent communications, advertising, and media agency thats 100% employee-owned. And its our vision to be the most admired, thanks to our strong business, talented people, and unbelievable results. Due to a year of growth and several new client wins, we are recruiting an Account Director to join our Client Success team. You will work as a strategic support to our Client Partners, taking the operational lead on a select number of our most valuable key accounts. Your role here will be to: Orchestrate and support the day-to-day delivery of complex employer branding campaigns, ensuring they are on time, on brief, and highly profitableWorking closely with your key clients, help provide accurate forecasting information to the Client PartnersAct as the primary strategic escalation point for mid-to-senior client stakeholders, offering expertise and guidanceProtect agency margin by strictly managing hours, resources, and third-party costs across your client baseProactively manage "scope creep" before it impacts your colleagues, and client relationshipsDrive a high-performance culture by helping to manage, coach, and develop a team of Account Managers and Account ExecsIdentify opportunities within your current projects that are mutually beneficial to both the client and Creed.You will need proven experience at a senior level in an agency, marketing, or client service environment or within an Employer brand or TA department. It is important that you:Possess strong commercial awareness, understanding exactly how time and resource allocation impacts the agency's bottom lineAre highly effective at delegating and directing work to the right level of resourceCan handle conflict resolution confidently, managing difficult conversations with clients regarding deadlines, budgets, or scopeImpeccable prioritisation skills, managing conflicting demands across your key accountsDemonstrate strong mentorship skills to coach more junior colleagues, improve their confidence, and ensure high employee satisfaction and retentionDemonstrate a high level of proficiency in mathematics and English.Our total rewards package is generous. Youll have a voice in the business, a share in our profits, and benefit from real investment in your development and wellbeing. Our perks include:28 days holiday + bank holidays + Christmas closure + your birthday offBonus scheme of up to 20% of base salaryTax-free profit share & quarterly team bonuses£500 training allowance, SMART objectives & regular PDRsAnd we're 2 mins from Altrincham centre, tram/trainsPlus, too many socials to mention!Initial informal online interview, followed by one or two in-person interviews.TPBN1_UKTJ