Supplier Engagement Advisor

Supplier Engagement Advisor As the UKs leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.Valpak contributes to achieving the mission of Reconomys complete global compliance offering Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable environment . If you share these values and are passionate about making a positive impact, we'd love to have you on our team.About the roleThe Supplier Engagement Advisor (SEA) will liaise with suppliers, assisting them with their data submissions relating to our clients obligations under the Packaging, WEEE, Batteries and Plastic Tax regulations, alongside additional data requirements with the commencement of EPR. The SEA will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts.The SEA will support with suppliers of Data Insights customers to collect information by email, telephone, and live chat, as well as present webinars and proactively engage with the members supplier base. They will also interact with other departments within Valpak, as well as external organisations, and will therefore need excellent communication skills and a high level of professionalism. Key Accountabilities Customer service To produce written communication with clients and suppliers through emailsTo provide telephone and live chat support to clients and suppliers when collecting packaging weights informationConduct webinars regarding the process of data submission on our platformsData cleansing and maintenance To use in-house computer software to process packaging evidence informationTo use MS Excel and CRM applications to check and improve accuracy of data within supplier databaseTo analyse submitted Plastic Tax evidence under HMRC criteriaCollection of packaging, WEEE and batteries dataTo contact the suppliers of Data Insights clients to gain weights information by emailTo encourage and support supplier data submission through email and phone chasesUnderstanding of the packaging, WEEE, and batteries regulations To receive in-house training on the packaging, WEEE and batteries regulationsTo provide support to the Account Managers in the calculation of the packaging, WEEE and Batteries waste submissionsValpak company policies To work within the guidelines of Valpaks ISO accreditation and Risk Management PoliciesTo adhere to all of Valpaks Health and Safety PoliciesImprovement and development To identify efficiencies to the engagement process where procedures can be more proactiveTo identify any potential anomalies in the Data Hub and feedback to Development teamKey areas Provide excellent customer service when dealing with clients and clients suppliersDevelop a good understanding of Data Insights services and processesProvide a high standard of accuracy in collection and management of dataWhat we need from youExperience, skills Task DrivenConfident working with data via MS ExcelExperience of working in an office environment using email and telephone is desirableExperience of analysing and manipulating large volumes of data is desirableMust have high standards of accuracy and attention to detailMust have excellent communication skills, both verbal and writtenMust be a confident individual who can work well on their own or as part of a teamMust have high level of professionalismAn interest in environmental issues is desirableQualifications Full UK Manual Driving LicenseMinimum: Grade C in Mathematics and English GSCE/O Level standardDesirable: Educated to at least A level standard or equivalentWhat we offer Dual Location / Hybrid worker StatusParticipation in our annual Incentive Plan (VIP) - up to 10% bonus25 days annual leave plus bank holidays, volunteering day and your birthday off!Option to buy and sell up to 9 days annual leaveAccess to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membershipAutomatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemesPension scheme up to 8% employer contributionAccess to reward & discount platformWellbeing initiativesTPBN1_UKTJ