Luxury Showroom Manager

About UsEstablished in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.Due to expansion, we are looking for a Showroom Manager to join our Solihull team, and as we continue to grow from strength to strength, we would love to consider your application!Job DescriptionAs the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare.Base Salary of £33,000.00-£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)Hours: Full time 37.5 hoursLocation: Quorn Stone Solihull, 47-49 Mill Ln, Solihull B91 3ATKey ResponsibilitiesManagement of small sales teamWelcoming customers to the showroom and building relationship with clientsProviding advice on suitability, sizing, pricing whilst showcasing a natural flair for interiorsCreating quotations, processing payments, arranging deliveries, and providing outstanding after sales serviceAbility to problem solveManagement of the showroom diary and appointments onlineUpdating the CRM system with relevant client information and daily activityOccasional travel to other showrooms/Head OfficeRequirementsExcellent customer service skills and outstanding time management and organisation skills are essentialManage, develop and upskill direct reportsThe confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicatorThe ability to write clear, concise emailsCommercially minded and a proven ability to demonstrate driving salesA background in design/interiors/creative industryExceptional attention to detailA team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting peopleProficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)BenefitsA great place to work with a friendly and welcoming teamCompetitive salary package.Paid TrainingEmployee assistance program.Competitive holiday allowances with the option to buy holiday.Enhanced parental leave.Company pension.Healthcare cash plan provided by Simply Health.Employee and friends and family discount on Quorn Stone products.Employee wellbeing initiatives with Mental Health First Aiders available across the business.2 volunteering days each year.Working hours 37 hours per week, with 2 days off.Opening hours: Monday-Friday 9am-5pmSaturday 9:30am-5pm Sunday 10:30am -16:00pmTPBN1_UKTJ