Volunteer Co-ordinator

Volunteer co-ordinatorResponsible to: Head of Operations; Chief OfficerSalary: £13.22 per hourDays/times: 16hrs days/times flexible to ensure all volunteers are supportedWork base: Town CentreAs this position will include a base in our women only spaces (including Refuge), we are only accepting applications from women.(Schedule 9, Part 1 of the Equality Act 2010 applies)Purpose of postThe purpose of this role is to support the volunteer programmes within our domestic abuse support services only Refuge, DA Hub and Womens Centre (not retail)Main dutiesTo manage, supervise and support a team of approximately 20 volunteers, who assist and help our support teams and projectsTo promote and encourage volunteer engagementTo recruit and train volunteers in a variety of settings and buildingsTo co-ordinate our reception areas and ensure all visitors and clients feel welcomed and supported (for some clients, this is their first time getting help or support)To manage relationships between volunteers, staff and clientsTo plan and lead volunteer meetingsTo manage rotas including holidays, sickness, absence, etcTo plan, organise and deliver volunteer training when required (with other staff members)To monitor and evaluate the volunteer programme, assessing the project's progress and goals, recording statistics and outcomes, as requestedTo work with the CEO to develop any new policies, procedures and risk assessments as necessaryTo oversee task descriptions, volunteer agreements and personnel files for each volunteerTo ensure excellent communications between volunteers and also between volunteers and other staff and projects ensuring all projects and staff recognise and respect the role of volunteers within the organisationTo represent and be a voice for the volunteer teamTo have a high level of awareness of our mission and knowledge of how we use volunteers across the organisationTo be involved in any volunteer events and/or activitiesTo maintain volunteer information, files and databases electronically as requiredTo stay up to date with any volunteering guidance and/or legislation as required ensuring we are operating legally and that any new information is reflected in working practicesTo offer a calm and professional approach to supporting volunteers, undertaking support for any situations of conflictTo encourage volunteer involvement and feedback in developing servicesTo assist with providing cover for volunteers in an emergencyTo establish safety and carry out any risk assessments and health & safety checks when necessaryTo support the volunteer in exploring opportunities, identifying and encouraging aspirations and developing these into meaningful future plans and goals, when appropriateTo work within a framework of safeguarding under Womens Aid NEL and local authority guidanceWhen requested, to prepare and undertake project reports and feedback on successGeneral responsibilitiesTo work as a team member under the guidance and management of the Head of Operations.To participate in fundraising activities on behalf of Womens AidTo work alone and on one's own initiative with due regard to our lone working proceduresTo participate in staff training, ensuring mandatory training is up-to-date and refreshed regularlyTo discuss any training personally identified in supervisionsTo attend team meetings, external meetings and Trustee meetings as requestedTo draw to the attention of the Support Manager any issues which may impact on clients or Women's AidTo be familiar with all policies of Womens Aid; to ensure policies are signed off as instructed; to ensure policies are implemented and adhered to at all timesTo work at all times in accordance with the confidentiality policy of Women's Aid.To comply with data protection legislation, ensuring information sharing procedures are adhered to at all timesTo ensure the highest standard of anti-discriminatory and equal opportunities practices are adhered to and to work in a non-judgemental way, within the guidelines of equal opportunities and anti-discriminatory practiceTo work in a safe and responsible way, ensuring that health & safety practices are followed and that you do not endanger yourself, your colleagues or service usersTo work in accordance with staff values and ethos as described in our staff agreementTo constantly raise awareness of domestic abuse locallyTo assist with providing cover for absent colleagues during periods of sickness, holidays, etc., as requested by the Head of Services or CEOTo carry out any other duties commensurate with the level of this postPerson specificationExperience ofManaging or supporting staff or volunteersRecruiting and training staff or volunteersOrganising, planning and evaluating projectsKnowledge ofThe impact of domestic abuse on everyoneSafeguarding practicesSkillsExcellent communication and organisational skillsComputer skills (file management is undertaken electronically)Ability to cope with crisis management, conflict and deadlinesAbility to support and encourage progressionGeneralTo foster a tolerant, supportive and empathic approach to volunteers, with an ability to build rapport quicklyTo ensure a positive image of the organisation through personal behaviour and appearanceDemonstrate a high level of motivationDesirable criteriaQualificationsAny recognised professional qualificationsExperience ofWorking to performance indicators and standardsReport writing and presentationsKnowledge ofEducation/training and employment opportunitiesValues and CultureWe are a values-led organisation committed to creating a safe, inclusive, and empowering environment for both our staff and the people we support.TPBN1_UKTJ