Service Advisor

Bristol City Centre Location£27,000Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Bristol.This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience.About the RoleAs a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a smooth customer journey from initial enquiry through to completion, providing clear communication and outstanding service at every stage.Key ResponsibilitiesActing as the main point of contact for customers, delivering a friendly and professional serviceManaging vehicle bookings for servicing, maintenance, and repairsLiaising with the workshop team to ensure efficient workflow and timely updatesClearly explaining any work required, providing transparent advice and solutionsPreparing and managing job cards, invoices, and related administrative tasksMaintaining accurate customer and vehicle recordsIdentifying opportunities to recommend additional services where appropriateEnsuring a high standard of organisation and attention to detail across all tasksWhat We're Looking ForPrevious experience in a customer service or automotive environment (Service Advisor experience desirable)Excellent communication skills with the ability to explain technical information clearlyStrong organisational skills and the ability to multitask in a busy settingConfident using IT systems and digital toolsA proactive and customer-focused approachHigh attention to detail and accuracyFull UK driving licence (essential)Working HoursMonday to Friday: 8:00am - 6:00pm (1-hour lunch)Saturdays on a rota: 8:30am - 2:30pmWhat's in it for You?Competitive salary of £27,00022 days annual leave plus bank holidays (increasing with service)Company pension schemeEmployee discount and benefits schemesWellbeing support servicesHealth-related benefits including eye care and seasonal vaccinationsAdditional InformationYou must have the right to work in the UKDriving licence checks will be carried out as part of the recruitment processIf you're passionate about delivering excellent customer service and want to be part of a supportive and dynamic team, we'd love to hear from you.If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.TPBN1_UKTJ