Lead UX Designer

Lead UX DesignerPermanent | Full-time | Plymouth or LondonThis is your opportunity to redefine digital retail at scale.An award-winning, high-growth UK retailer with over 200 stores nationwide is entering its next chapter of digital evolution. With ambitious expansion plans and a multi-brand estate serving millions of customers, were looking for a dynamic Lead UX Designer to elevate the online experience and shape the future of how the nation shops for home and garden.If youre driven by impact, commercial performance and meaningful customer outcomes this is your platform.The OpportunityAs Lead UX Designer, you will take ownership of the end-to-end digital experience across multiple retail brands. Youll transform insight into action uncovering customer pain points, validating solutions through experimentation, and delivering production-ready UI that performs.This is not a role for passengers. Its for a design leader who thrives in pace, complexity and scale.You will:Elevate the online shopping experience across a growing multi-brand portfolioShape and evolve a robust multi-brand design system, raising UX maturity across the groupTurn research, analytics and testing into commercially impactful solutionsDeliver polished, production-ready UI, prototypes and UX artefactsPartner closely with product, trading, creative, research, CRO and engineering teamsDrive experimentation and optimisation that improves conversion and performanceChampion design craft, standards and smarter ways of workingYoull influence strategy, balance customer needs with commercial objectives, and help embed a culture of insight-led design.What You BringYoure a confident, hands-on UX leader with 5+ years in product or UX design, ideally within e-commerce, retail or customer-facing digital products.You know how to:Navigate the full design lifecycle from discovery to deliveryTranslate research into sharp problem framing and actionable insightBuild and scale design systems using component libraries and clear standardsDeliver measurable outcomes, not just beautiful screensWork across multiple brands and customer cohortsCraft compelling narratives that influence stakeholdersExperience with native apps and strong knowledge of Material 3 or Human Interface Guidelines is advantageous.Figma and usability best practice are second nature. So is balancing customer experience with KPIs, OKRs and operational realities.The Mindset That Wins HereComfortable with ambiguity and changeAutonomous, proactive and commercially awareCurious, analytical and always questioningEnergised by collaboration and relationship-buildingMotivated by raising the bar for design craftThis role may not suit you if you prefer highly structured environments, large UX teams with rigid processes, or detailed briefs before taking action. Here, youll lead from the front.Why Join?Your work will impact millions of shoppers across the UK and IrelandYoull help define UX excellence within one of the fastest-growing retail groupsYoull shape design maturity at enterprise scaleYoull operate at the intersection of creativity, data and commercial performanceThis is a rare opportunity to influence digital retail at national scale while advancing your leadership impact.Whats on OfferCompetitive salaryPension schemeLong service awardsEmployee discountCycle to work schemeLocation: Plymouth, Devon or London (Great Portland Street)Hours: Monday Friday, 08:45 17:30Contract: Permanent, Full-timeIf you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the apply button.By applying for this position, you confirm that you consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) for the purposes of recruitment, employment and working finding service.TPBN1_UKTJ