Sales Administrator

Sales AdministratorLocation: Westerham, Kent (TN16) - (On-site)Contract: Permanent, Full-Time Hours: MonFri, 8:30 AM 5:00 PMEarnings: Competitive Salary + 3% Annual Incentive Plan (AIP) bonusAbout UsWe are looking for an agile, proactive, and customer-focused Sales Administrator to join our fast-paced Sales Operations team in Westerham.This isn't just a standard processing roleyou will be a vital pillar of our business, serving as the primary bridge among our external sales team, internal supply chain, and international B2B clients. If you have strong administrative skills, a collaborative mindset, and a knack for spotting opportunities to support clients, we want to hear from you.What Youll Do (Key Responsibilities):Order & Return Management: Process high-volume B2B purchase orders accurately via email, EDI, and customer portals. Take ownership of the returns process (RMA) from start to finish.B2B Customer Support: Handle telephone and email enquiries, resolve client issues, and track courier deliveries to ensure on-time dispatch.Sales & Marketing Support: Assist the external sales team with new product setups, special pricing, and promotional configurations. Coordinate the dispatch of marketing collateral and display materials.International Account Care: Manage relationships and logistics for assigned international accounts and customer databases.Cross-Functional Collaboration: Work closely with Supply Chain and Dispatch teams to check stock levels, hit customer satisfaction targets, and dynamically assist other internal teams during peak periods.What Were Looking For (Requirements):Experience: Sales Administration experience in a B2B sales support, B2B customer service, or telemarketing environment.Tech-Savvy: Strong computer literacy, including intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint) and experience navigating customer databases/CRM portals.Communication Skills: A flawless, professional, and friendly telephone manner with excellent written skills.Work Ethic: A resilient self-starter who thrives under pressure, works well against deadlines, and enjoys being part of a collaborative, multi-functional team.Problem Solver: Proven ability to handle complaints, resolve conflicts, and overcome objections constructively.Benefits & Perks:Competitive base salary3% Annual Incentive Plan (AIP) bonus structurePermanent, stable career progression within a growing teamDynamic and supportive team environmentAre you ready to bring your energy and administrative expertise to a business that values your drive? Apply today with your updated CV!TPBN1_UKTJ