Part-time Customer Support Operator

Who we areEnvision Intelligent Solutions, a Johnson Controls company, is a security systems provider specialising in the rental market, supported by our in-house CAT1 Alarm Receiving Centre in Craigavon. We are professional, agile, and innovativerewarding hard work and encouraging people to grow. In our constantly evolving environment, youll have the foundation to build a career as unique as you are. Join us and make an impact that truly matters. The world is waiting for youand so are we.We are currently looking for a Part-time Customer Support Operator to join our team. In this part-time , permanent position you will cover busy periods in the Centre and will be located in Silverwood Business Park, Craigavon, BT66 6SY.What we offerA guaranteed number of hours per month and the following working hours: 5AM- 11AM; 5PM- 11PM, or either or both; Monday to Sunday )Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security productsPaid Annual Leave, plus bank holidays (Holiday buy back option available)Extensive product and on the job/cross training opportunities with outstanding resources availableEncouraging and collaborative team environmentCareer development through various career ladders including Customer ServiceDedication to safety through our Zero Harm policyAccess to business resource groupsWhat you will do:Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reportingAnswer intercoms and inbound telephone calls professionally, quickly and effectivelyEffectively use the telephone systems and follow the guidance of the company policy and proceduresSupport the Control Room Supervisors and in their absence to take control of the operations (subject to training)Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordinglyReport any operational difficulties and problems to the supervisor on dutyWhat we look for :The ability to work under pressure, to be self-motivated and able to work independently or as a team memberThe ability to prepare letters, reports and documents in an accurate and concise mannerThe ability to communicate diplomatically and effectively, both verbally and in writingSufficient investigative skills to identify the root cause of any problems identifiedSIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.IT literacy and a minimum of grade C in English and Maths.#LI-Onsite#GOSIATPBN1_UKTJ