Technician

Ocean Eye, Inc. is seeking a highly organized, mechanically inclined Technician Assistant to support our team in delivering exceptional service to commercial diving clients worldwide. This role blends hands-on mechanical work, customer service, ticketing, documentation, and team collaboration.

If you enjoy solving problems, staying organized, and being part of a mission-driven team, we’d like to meet you.

Key Responsibilities

• Assist technicians with equipment work, repair processes, and general shop duties

• Maintain accurate digital records, reports, and ticket updates

• Handle shipping, receiving, and processing customer orders

• Manage small projects and tasks with multiple moving parts

• Conduct online research as needed for parts, procedures, and customer inquiries

• Create and update records in company databases; run basic queries

• Operate video conferencing tools (e.g., Skype) for customer and internal communication

• Document all actions thoroughly for internal and customer use

• Provide warm, professional customer service by phone, email, and ticketing systems

• Follow established company policies, standards, and safety procedures

Required Hard Skills

• Mechanically inclined; competent with hand tools and power tools

• Computer literate:

• Email communication

• Basic calendaring/organization

• Basic report writing

• Proficient in Freshdesk or similar help desk systems

• Create, update, and close support tickets

• Familiar with database usage

• Create records

• Run simple queries

• Experience in shipping and order processing

• Ability to manage projects with multiple steps or dependencies

• Comfortable performing online research

• Experience with video conferencing platforms (Skype preferred)

Required Soft Skills

• Strong attention to detail

• Excellent follow-up and organizational habits

• Consistent documentation of all work performed

• Strong written and verbal communication skills

• Warm, customer-focused personality

• Even-tempered and calm in busy or stressful environments

• Positive attitude and good sense of humor

• Team-oriented and collaborative

• Self-motivated with strong critical-thinking skills

• Problem-solving mindset

• Professional appearance and demeanor

• Ability to work within established policies and company structure

Experience Requirements

• 2–3 years of experience in a mechanical field

• Experience delivering excellent customer service

How to Apply

Send an email to [email protected] with the subject line:

“Ocean Eye, Inc. – Technician Application”

Your email must include:

1. Three to five sentences explaining why you believe you are a good fit for this role, and how your skills and experience match our needs.

1. Your resume in PDF format.

Round 2 Screening (If Selected)

You may be asked to complete:

• Two written customer service questions (answers located in our FAQ) to assess:

• Writing clarity

• Customer service voice

• Problem-solving approach