Customer Service Advisor

Customer Service Advisor – Temporary Role

Castleford

Hourly Pay: £14.50 plus Reed BenefitsHours of Work: Monday to Friday 8.30 a.m. - 4.30 p.m. (office based)Full-time |Temporary Assignment

Are you passionate about delivering great customer experiences? Looking for a long-term temporary role where you can make an impact and join a supportive team? This opportunity could be perfect for you.

We’re recruiting a Customer Service Advisor to support a busy customer operations function in Castleford. You’ll be the first point of contact for customer enquiries, helping resolve issues quickly and professionally, and ensuring every customer feels valued.

What You’ll Be Doing

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• Handling customer enquiries across phone, email and online channels
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• Managing returns, refunds, orders and delivery queries
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• Investigating and resolving customer complaints with empathy
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• Updating internal systems and maintaining accurate records
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• Liaising with warehouse, logistics and operational teams
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• Supporting busy periods such as promotions and peak trading
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• Contributing to service improvements and team success
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What We’re Looking For

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• Experience in customer service (contact centre, retail, or e-commerce ideal)
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• Strong communication skills
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• A calm, problem-solving approach
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• Ability to work in a fast-paced environment
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• Good IT/CRM knowledge
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• A positive, team-focused mindset
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• Immediately available to start
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What You’ll Get

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• Competitive pay £14.50 per hour plus Reed Benefits
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• Supportive working environment
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• Opportunity to develop valuable customer service experience
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