Contract Manager

Contract Manager – Facilities Management

?? London (Site-Based)?? Pareto FM?? Competitive Salary + Benefits

Pareto FM is seeking an experienced and driven Contract Manager or Facility Manager to lead the delivery of integrated facilities management services at a high-profile, complex client site in London.

This is a fully site-based leadership role, responsible for a large, multi-service operation spanning two buildings across six floors. You will take full ownership of operational delivery, team performance, client relationships, and commercial outcomes.

This role is ideal for a hands-on FM leader who thrives in a fast-paced, client-facing environment and enjoys building high-performing teams while driving service excellence.

As Contract Manager, you will act as the senior onsite representative for Pareto FM, accountable for the end-to-end delivery of both hard and soft FM services.

You’ll lead from the front — setting standards, managing performance, and ensuring the site operates safely, efficiently, and in line with contractual expectations.

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  Full ownership of day-to-day FM operations across engineering, cleaning, and support services

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  Lead, manage and develop onsite teams, including Engineering and Housekeeping

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  Ensure consistent service delivery, quality standards, and service continuity

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  Act as the main escalation point for operational issues and incidents

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  Lead regular team meetings, setting clear priorities and driving accountability

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  Build strong, trusted relationships with client stakeholders and building management teams

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  Lead weekly client meetings, providing clear updates on performance, risks and improvements

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  Manage client feedback, issues and escalations through to resolution

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  Support wider account strategy through participation in governance meetings

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  Support the financial performance of the contract, including cost control and resource planning

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  Manage and track extra works, ensuring accurate capture and billing

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  Support budgeting, forecasting and variance reporting

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  Identify opportunities for efficiencies, cost savings and service improvements

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  Ensure full compliance with statutory, regulatory and contractual requirements

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  Own site compliance, including PPMs, reactive works and audit readiness

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  Monitor and drive performance against KPIs and SLAs

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  Oversee subcontractor performance and ensure value for money

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  Support business continuity planning and incident management

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  Promote and maintain a strong health & safety culture across the site

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  Ensure safe systems of work are in place and consistently followed

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  Work closely with the H&S team to maintain compliance and best practice

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  Lead delivery of small to medium-sized projects from scope through to completion

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  Manage stakeholders, timelines and budgets

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  Ensure projects are delivered safely, on time and to a high standard

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We’re looking for a confident and capable FM leader who can take ownership of a complex site and deliver consistently high standards.

You will have:

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  Proven experience as a Contract Manager, Facilities Manager or similar senior FM role

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  Strong knowledge of soft services, with a solid understanding of hard services

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  Experience managing integrated FM services in a client-facing environment

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  Strong leadership skills with the ability to motivate, develop and challenge teams

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  Excellent communication and stakeholder management abilities

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  Strong organisational and problem-solving skills

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  Experience using CAFM systems and BMS platforms

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  High level of IT literacy, including Google Workspace / Microsoft tools

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  A resilient, adaptable approach in a fast-paced operational environment

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  Lead a high-profile, complex site with real ownership

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  Be part of a growing, forward-thinking FM business

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  Work within a supportive account structure with clear leadership backing

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  Opportunity to drive continuous improvement and innovation

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  A role where your impact is visible and valued

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If you’re an experienced FM leader who enjoys taking ownership, building strong client relationships, and delivering operational excellence — we’d love to hear from you.

#ROL