Head of Compliance

Head of Quality & Compliance

Norwich, Norfolk (Hybrid Working Available)£40,000 - £45,000 DOE | Full Time | Permanent

Lead Quality, Drive Compliance, Shape Continuous Improvement

Are you an experienced Quality, Compliance or Audit professional looking to make a real impact within a growing professional services organisation?

We are seeking a Head of Quality & Compliance to lead our quality assurance and compliance function, ensuring the highest standards of service delivery, regulatory compliance, and professional practice across a busy surveying and valuation operation.

Reporting to the Senior Officer for People & Operations, you will lead the Quality Assurance team, oversee audit programmes, manage complaints and compliance activities, and take ownership of the organisation's ISO 9001 Quality Management System. This is a hands-on leadership role offering the opportunity to influence business-wide improvements and promote a culture of quality and accountability.

Key Responsibilities

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• Lead and develop the Quality Assurance team.
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• Oversee quality assurance processes for valuation and survey reports.
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• Manage and continuously improve the ISO 9001 Quality Management System.
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• Design and deliver internal audit programmes.
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• Lead internal and external audits, ensuring corrective actions are completed.
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• Manage complaints, claims, and compliance matters.
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• Analyse quality and audit data to identify improvement opportunities.
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• Produce management reports and compliance updates.
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• Support regulatory, accreditation, and due diligence requirements.
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• Drive process improvements through technology, automation, and AI solutions.
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About You

You'll be an experienced quality, compliance, or operational excellence leader with a passion for continuous improvement and delivering high standards.

Essential experience:

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• Quality assurance, compliance, audit, or quality management experience.
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• Proven people management and leadership skills.
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• Experience managing audit programmes and compliance activities.
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• Strong understanding of regulated environments and quality frameworks.
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• Complaint investigation and root cause analysis experience.
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• Excellent communication, stakeholder management, and organisational skills.
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• Knowledge of risk management and continuous improvement methodologies.
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Desirable:

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• ISO 9001 Quality Management System experience.
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• Internal Auditor or Quality qualification.
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• Knowledge of surveying, valuations, property services, or RICS standards.
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• Experience supporting external audits and accreditations.
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What's on Offer?

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• £40,000 - £45,000 salary DOE
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• Hybrid working
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• 25 days annual leave plus bank holidays
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• Birthday leave
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• Four wellbeing days per year
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• Private healthcare and dental cover
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• Employer pension contributions
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• Paid professional memberships
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• Ongoing training and development
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• Employee rewards platform
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• Free on-site parking
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Interested?

For more information or to apply, please contact:

Michelle Topley

Or simply apply online today.