Head of Operations - Non Food

Head of Operations - Non Food - Addenbrookes HospitalSalary: Competitive from £65,000 + excellent benefitsContract Type: Full-time, PermanentBe the driving force behind safer, smarter, more sustainable healthcare services.Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We're looking for a Head of Non-Food Operations to lead and optimise essential service delivery across Portering, Domestic Services, and Logistics.This is a senior leadership role with real influence - responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world-class patient care. You'll shape strategy, drive innovation, and inspire a high-performing team in one of the UK's most complex and rewarding operational environments.This is an on site role.What You'll DoLead and innovate - Design and deliver a high-performing Non-Food Service Delivery Model across multiple operational teams.Champion quality and compliance - Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.Inspire and empower teams - Build, motivate, and develop multi-disciplinary teams to deliver service excellence and operational resilience.Drive performance and efficiency - Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.Collaborate at every level - Partner with clinical and operational leaders to align non-food services with wider healthcare objectives.Lead transformation - Support mobilisation, process redesign, and digital innovation projects across the estate.Deliver commercial results - Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.What We're Looking ForYou're a proven operational leader with a track record of success in large-scale facilities or healthcare environments . You know how to balance strategic vision with hands-on leadership and thrive in fast-paced, complex settings.Essential experience and skills:5+ years' experience leading multi-disciplinary teams (e.g. cleaning, portering, logistics, or facilities).Strong knowledge of NHS or healthcare standardsExcellent people leadership and coaching skills.Commercially astute, with the ability to deliver high-quality services within budget.Confident in change management, transformation projects, and stakeholder engagement.Passionate about service excellence, sustainability, and patient experience.In-depth knowledge of NHS Cleaning StandardsStrong Infection Prevention & Control (IPC) technical expertiseExpertise in specialist healthcare cleaning methods & technical equipmentTPBN1_UKTJ