Call Centre Sales Advisor

West London | Circa £27,000 basic + Uncapped Commission + Benefits

We're working with a well-established and growing business within a customer-focused, service-led sector, looking to recruit a Call Centre Sales Advisor to join their team in West London.

This is a fantastic opportunity for someone who enjoys a fast-paced, sales-driven environment, with a strong focus on inbound enquiries (around 95%), meaning you'll be dealing with warm, engaged customers rather than heavy outbound calling.

You'll be responsible for managing a high volume of inbound enquiries, supporting customers through their journey and converting opportunities into sales, with only a small element of outbound follow-up.

Key responsibilities include:

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• Handling predominantly inbound sales calls (circa 95%)
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• Responding to customer enquiries via phone and email
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• Building strong relationships with new and existing customers
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• Understanding customer needs and tailoring solutions accordingly
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• Maximising opportunities through upselling additional services
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• Maintaining accurate records on the CRM system
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• Supporting with reporting and general team performance
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• Escalating any issues or complaints where required
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• Experience within a call centre or contact centre environment prefferred but not essential
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• Customer service sales experience is a must
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• Strong communication and interpersonal skills
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• A confident, proactive approach to sales
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• Comfortable working to targets in a performance-driven environment
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• Organised, self-motivated and able to manage multiple tasks
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• A team player who thrives in a collaborative setting
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• Circa £27,000 basic salary
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• Uncapped commission structure
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• Only 1 weekend per month sometimes less, supporting a strong work life balance
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• Supportive team environment
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• Ongoing training and development
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• Opportunity to grow within a stable and expanding business
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BBH36070