Polish Speaking Credit Controller/AR

Your new companyA well-established and growing international organisation is seeking an experienced Credit Controller/Accounts Receivable to join its finance team. Operating across Poland and the EMEA region, the business is committed to delivering excellent customer service while maintaining strong financial controls and effective cash-flow management.

Your new roleReporting into the Credit Manager, you will play a key role in managing the collection of outstanding debt, resolving customer disputes, and maintaining accurate customer accounts. You will be responsible for a portfolio of customers based in Poland/ EMEA-based customers, ensuring payments are collected on time and outstanding balances are proactively managed.Key Responsibilities

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• Take ownership of the sales ledger for a dedicated portfolio of customers across Poland and the wider EMEA region, ensuring timely receipt of outstanding monies.
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• Engage with customers by phone and email to drive cash collection and secure payment commitments.
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• Prioritise accounts effectively, following agreed collection strategies and maintaining regular contact with key and at-risk customers.
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• Arrange and agree suitable repayment schedules within authorised guidelines where required.
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• Perform detailed account reconciliations, identifying and resolving discrepancies across customer ledgers.
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• Investigate outstanding account issues, including invoice disputes, underpayments, unallocated receipts, credit balances, and deductions.
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• Liaise closely with internal departments, including Sales, Customer Service, and Billing, to resolve queries and facilitate prompt payment.
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• Review customer payment performance, highlighting potential risks and escalating concerns when appropriate.
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• Ensure adherence to agreed credit policies, payment terms, and financial control procedures.
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• Accurately record all collection activity, correspondence, and account updates within the ERP system.
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• Produce and support aged debt analysis, collections reporting, and dispute management reporting.
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• Maintain compliance with internal financial controls, audit requirements, and SOX regulations.
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What you'll need to succeed

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• Fluent Polish and English language skills, with the ability to communicate confidently with customers across the EMEA region.
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• Previous experience within Accounts Receivable, Credit Control, or Order-to-Cash environments.
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• Proven experience managing customer accounts and driving successful debt recovery outcomes.
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• Experience using ERP systems, with Workday preferred; SAP or Oracle experience would be advantageous.
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• Excel skills
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• Excellent communication, negotiation, and relationship-building skills.
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• Strong problem-solving abilities with the confidence to investigate and resolve payment disputes.
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• Highly organised with the ability to manage a high-volume workload and prioritise effectively.
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• A proactive and customer-focused approach with strong attention to detail.
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What you'll get in returnWelcoming growing teamHours of work 37.5 Monday to FridayFree onsite parkingFull trainingCompetitive salary What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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