Customer Success Manager Enterprise - German Speaking (Strategic Customer Success Team)

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. Thats how Semrush gained the trust of over 28 million usersfrom scaling startups to Fortune 500 companies.Here, you own the way you work, but we move as one unbeatable team.We dont just lead the market, were busy creating the world where Semrush is an unfair advantage for every marketer.We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesnt.Ready to share our ambition and make an impact? Then, this role may be for you.About the role Renewals & Retention : Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiationsAccount Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impactKey Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutionsDrive Customer Value : Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performanceCustomer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers industry, and competitive intelligence to identify opportunities and threats.Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customers specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impactIdentify Growth Opportunities: Consistently evaluate your customers unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgradesAbout you Move together. Raise the bar. Learn fastgrow faster. Thats the default. And heres what else is needed to succeed in this role:4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS spaceStrong pipeline management skills, allowing you to easily deliver renewals ahead of scheduleProven track record of building strong relationships with different levels of seniorityProven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush deliversExcellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers needsStrong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiencesGeneral understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automationExperience with upselling customers and generating qualified leadsNative German speakerPreferred Qualifications:Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environmentExperience with international companies is a plusYou share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because its not worth wasting time on something you dont believe in; and enthusiasm for Constant Changes, because we are always looking to make things betterAbout the perks Unlimited PTOHobby & team building budget allowanceEmployee Support ProgramLoss of family member financial aidEmployee Resource GroupsA little more about us Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.Built on the industrys most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.Weve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.About our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you dont 100% match all requirements, dont be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.Ready to be a part of this mission? Join us!TPBN1_UKTJ