Stakeholder & Communications Officer

Job Title: Stakeholder & Communications OfficerLocation: Guilden Sutton, ChesterSalary: £35,000 per annumJob Type: Temporary PAYE Assignment (Strong Potential to Become Permanent)Benefits: 25 Days Holiday + Bank HolidaysStart Date: No later than Monday 25th MayOur client is urgently seeking a Stakeholder & Communication Officer to support a major highways maintenance contract based in Cheshire West and Chester.This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period.The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently.This is a fast-paced, highly visible role where strong communication and organisational skills are essential.Key responsibilities will include:Managing customer enquiries, complaints and stakeholder communications relating to highways worksSupporting planned communications for roadworks, closures and maintenance activitiesDrafting letters, notices, customer updates and briefing informationLiaising with operational teams to gather accurate project informationSupporting engagement with councillors, local communities and other stakeholdersMaintaining communication trackers, records and KPI informationAssisting with customer satisfaction monitoring and reportingSupporting public meetings, consultation activity and stakeholder engagement where requiredCandidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles.Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered.To be considered, applicants should possess:Excellent written and verbal communication skillsExperience managing customer or stakeholder enquiriesStrong administrative and organisational abilityConfidence working within a busy operational environmentA professional and customer-focused approachAlternative job titles may include:Customer Liaison Officer, Stakeholder Engagement Coordinator, Resident Liaison Officer, Community Liaison Officer, Communications Coordinator, Public Liaison Officer, Customer Experience Coordinator or Highways Communications Officer.This is an urgent and business-critical hire with interviews taking place immediately.TPBN1_UKTJ