Sea Logistics Reefer Customer Care Brokerage Specialist

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Reefer Customer Care BrokerageSpecialist to join us in London - Heathrow.You will be responsible forensuring that our customers experience is a positive oneeach and everytime they engage with Kuehne+Nagel, as well as documenting and investigating any deviations from the expected level of service providedHow you create impact Focus on improving customer satisfaction by delivering high quality services to beevidencedvia our NPS customer thermometerEnsure service excellence by leveraging a high level of forwarding and market knowledgeMonitor customer shipmentsin order toprovide proactive updates to customers and to problem solve (by collaborating with otherstake-holders) in anticipation of a customer complaintDocument, investigate and conduct root cause analysis on any deviations using oursystems (TIP system/ EQMS/CoreLog, NPS)Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags, utilise CCLD (CCL Dashboard)Inclusion and transfer of customer requirements into oursystems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about deliverablesField complaint calls and provide problem resolution in alignment with stakeholdersProfile description:What we would like you to bring Strong customer service orientationExcellent organisational skills and strong interpersonal skillsAbility to work on own initiative and as part of a teamProblem solving skillsGood time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlinesWe offer:What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.You will be respected and valued if you work for us and have genuine opportunities to progress and develop.26 days holidays plus bank holidays2 volunteering days per year3 x Life Assurance Option if you join the KN Route2 pension schemeA tailored personal development and training programme.Trusted and empowered to deliver and be your best.We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.Enhanced Maternity/Paternity LeaveChildcare VouchersCycle to work schemeDiscount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisationTPBN1_UKTJ