Client Service Executive

Client Service Executive To support client service delivery while helping GB Retail identify, develop and embed practical technology improvements across day-to-day operations. The Role Client Service * Support renewal activity and placement coordination. * Work with account teams and internal stakeholders to deliver client service activity. * Manage day-to-day client servicing queries as appropriate. * Support documentation, process tracking and follow-up activity. * Build understanding of WTW processes, systems and governance. * Work with a team through a renewal cycle to develop practical operational credibility. * Identify opportunities to improve efficiency, consistency and colleague experience. AI enablement and business improvement * Work with colleagues to identify AI use cases linked to real business challenges. * Support the practical adoption of AI tools currently available to the business. * Develop guidance and examples to support day-to-day use. * Deliver training, demonstrations and socialisation sessions. * Gather feedback from teams and refine tools based on user experience. * Track benefits, including adoption, time saving and improved consistency

What you'll bringEssential

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• Commercial insurance broking or client service experience.
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• Strong understanding of renewal and client servicing processes.
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• Ability to work credibly with client-facing teams.
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• Strong stakeholder management skills.
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• Clear communication and training capability.
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• Proven track record of AI enablement, digital tools and business improvement.
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• Experience supporting AI or digital adoption.
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• Ability to translate business problems into practical requirements.
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• Organised, proactive and comfortable working across multiple priorities.
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