Field Service Engineer

Are you passionate about the world of arcade gaming?

Right Now Group is partnering with a well-known company in the amusement industry, known for its top-tier arcade machines and innovative gaming solutions.

Due to continued growth, they are now looking for an Arcade Engineer to join their Field Service Engineering team. This is a fantastic opportunity for someone with experience in servicing arcade equipment or a similar field-based engineering role.

If you are an engineer seeking a company that offers clear career progression? With a structured tier system in place for all engineers, this is the perfect opportunity to take your career to the next level.

IMPORTANT: A company vehicle will be provided - all applicants must hold a valid driver's license due to the nature of the role.

Job Title: Field Service Engineer

Weekly Hours: 40 hours (Shift pattern includes weekends and public holidays)

Salary: £30k - £34k with up to a 7.5% bonus and vehicle including personal use

Role Type: Full-Time Permanent

Location: Central Belt

Key Responsibilities of an Arcade Engineer:

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• Install, maintain, and service arcade equipment at multiple locations.
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• Conduct network diagnostics and ensure machines are running smoothly for maximum revenue generation.
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• Perform regular preventative maintenance and PAT testing to ensure machines meet safety standards.
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• Manage and restock merchandise for select machines.
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• Follow all Health & Safety regulations to ensure safe working conditions.
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• Work closely with internal teams to manage parts, stock, and redemption tickets efficiently.
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• Respond to reactive maintenance requests and ensure minimal downtime for machines.
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• Be part of an on-call rota for out-of-hours maintenance when required.
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• Able to handle heavy lifting and work in confined spaces.
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Desirable Experience:

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• Previous experience in a Field Service Engineering or Technician role, preferably within the arcade/gaming/leisure or amusement machine industry.
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• Hands-on experience with arcade equipment installation, servicing, and repair.
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• Strong customer service skills and the ability to build good relationships with clients.
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• A flexible approach to working hours, including weekends and public holidays.
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• Problem-solving skills and the ability to manage multiple tasks and deadlines.
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• Ability to work independently as well as part of a team.
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Benefits:

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• Performance-based bonus up to 7.5%, increasing to 10% after your first year.
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• £350 bonus for perfect attendance increasing to £500 in year 2.
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• 5% pension contribution.
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• Excellent career progression opportunities with a clear development path to help you grow within the company.
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• Company car including personal use.
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