Customer Service and Administration Assistant

Customer Service and Administration Assistant

Full-Time | 40 hours per week (Monday – Friday)

About the Role

As a key member of the Office Admin Team, you will work closely with Customer Service and Admin colleagues to ensure smooth day-to-day operations. This varied role involves supporting order processing, returns management, and customer service, while helping to maintain efficient office administration.

Key Responsibilities

- Provide administrative support across all areas of operations

- Process and manage sales orders accurately and efficiently

- Handle customer queries and ensure timely order tracking

- Coordinate and manage product returns and related documentation

Key Skills & Competencies

- Strong attention to detail and organisational skills

- Excellent communication and customer service skills

- Self-motivated and able to work independently

- Proficient in Microsoft Word and Excel

Desirable Experience

- Familiarity with NetSuite or other ERP systems

- Understanding of third-party warehousing or transport logistics

- Experience in B2B/B2C customer service

- Knowledge of return logistics processes