Head Of MGA Services

Head of MGA ServicesLocation: London (Fenchurch Street - 4 days office / 1 day WFH)Contract: PermanentSalary: Competitive (DOE)Reporting to: Head of OperationsAbout the BusinessA dynamic and growing London Market platform supporting the launch and scale-up of MGA businesses. The organisation provides a full suite of operational, underwriting and regulatory infrastructure, enabling clients to focus on product innovation and distribution.Operating across MGA services, broker services, and delegated authority frameworks, the business partners with both established insurers and entrepreneurial start-ups to bring new insurance propositions to market.The RoleThis is a senior leadership position responsible for building, delivering and scaling the MGA Services function. You will act as the central point of accountability for all MGA operational activity, ensuring best-in-class service delivery across delegated authority operations.You will play a key role in shaping operational strategy, improving efficiency, and enhancing the client experience across a growing portfolio of MGA partners.Key ResponsibilitiesMGA Services Strategy & LeadershipDefine and execute the MGA Services strategy aligned to business growth objectivesDevelop scalable operational frameworks to improve speed to market and efficiencyIdentify opportunities to enhance and expand service offeringsAct as the senior owner of all MGA operational relationshipsOnboarding & ImplementationOversee end-to-end onboarding of MGA clientsEnsure implementation of underwriting authorities, bordereaux standards, claims protocols and reporting requirementsCoordinate cross-functional teams to deliver successful MGA launchesEnsure operational readiness, workflow mapping and system integrationOperational Service DeliveryLead all day-to-day MGA servicing activities, including:Delegated authority administrationPremium and claims bordereaux processingPolicy administrationData quality and reportingEnsure delivery against SLAs, KPIs and client expectationsSystems & Digital EnablementDrive adoption of digital platforms and automated bordereaux solutionsWork with technology teams to translate operational needs into system functionalityChampion automation, API integration and MI/reporting dashboardsMonitor platform usage and client engagementClient Relationship ManagementMaintain strong relationships with MGA partners and delegated authority stakeholdersLead service reviews and identify opportunities for improvementAct as escalation point for operational issuesGovernance & ComplianceEnsure all operations align with delegated authority agreements and regulatory requirementsOversee audit readiness and control frameworksWork closely with Risk, Compliance and Legal teamsMonitor incidents, controls and remediation plansTeam LeadershipBuild, lead and develop a high-performing MGA Services teamSet clear objectives, KPIs and service standardsFoster a culture of accountability, quality and continuous improvementSkills & Experience RequiredSignificant leadership experience within Delegated Authority, MGA or Insurance OperationsStrong technical knowledge of:Bordereaux processingUnderwriting administrationClaims oversight and premium reconciliationExperience within the Lloyd's / London MarketProven ability to manage senior stakeholders across MGAs, carriers and internal teamsStrong people leadership and team development capabilityKey AttributesHigh attention to detail and strong organisational skillsAbility to prioritise workloads and manage deadlinesAccountable, reliable and delivery-focusedStrong communication skills, both written and verbalWhy Apply?Opportunity to join a high-growth, entrepreneurial platformPlay a key leadership role shaping MGA operationsWork with a diverse range of innovative MGA clients and market participantsBe at the forefront of modernising delegated authority services