Customer Service Specialist, Lloyds Banking Group (Personal

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

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  Start Date: 17 August 2026

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  Salary: £26436.80

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  Job Type: Full Time – Permanent

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  Working Hours: 40 hours per week (including training)

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  Operational hours after training - We require full flexibility between Monday - Sunday

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  Training: 2 weeks based in Glasgow, City Park.

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  Training hours 09:00am – 18:00pm Monday – Friday

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  Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

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  You must be able to demonstrate at least one years' experience in a customer service role. Please ensure that you upload your CV when requested during your application.

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Who we are looking for…

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  A professional, polite and courteous telephone manner

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  Ability to deliver excellent service with outgoing nature

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  Excellent verbal communication skills, with fluency in English essential

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  A good listener who can convey empathy, patience and understanding

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  Confident and proactive to deal with difficult situations and conversations

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  Confident in having customer conversations

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  High levels of accuracy and attention to detail

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  Confident in working independently

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  Confident in making complex decisions

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  Self-motivated and able to affectively problem solve

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  Interpersonal skills

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  Be driven to work towards achievable targets

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  Excellent numeracy skills

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  Previous banking/ financial experience is highly desired but not essential

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  Previous call centre/ customer service experience is essential

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Values we look for you to have...

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  Process Excellence- Doing things well means something to you and you will always strive to improve on your work.

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  Collaboration- You enjoy working with others and you like working as a team player.

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  Communication- You can speak and write clearly and in a confident manner.

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  Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.

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  Open-Mindedness- You are able to be open to different ways of thinking and new ideas.

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  Critical Thinking- You are able to think logically when making decisions.

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  Solution Orientation- Having a forward thinking mindset focused on resolving challenges.

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  Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

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What will my role involve…?

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  Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact

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  Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support

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  Helping customers that may be going through financial difficulty and debit card support

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  Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services

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  Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers

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  Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers

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  Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer

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  Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management

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  Confident in following banking processes and explaining this to customer

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Here are our key benefits…

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  Perks at Work – Savings Discounts / Free Online Classes

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  Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice

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  Critical Illness – up to £10,000

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  Cycle to Work Scheme

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  Eyecare support voucher

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  Holiday Purchase Scheme

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  Length of Service Awards

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  Workplace Pension

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  Monthly Inspire Awards – For the best of the best

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  Refer-A-Friend earns up to £1,200 for you

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  Monthly Wellbeing Webinars

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  Dedicated Employee Experience

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