Housing - Visiting and Tenancy Sustainment Officer

Visiting & Tenancy Sustainment Officer

Location: Wembley, Brent (Site-Based Role)Rate: £20.08 per hour PAYE | £26.44 per hour Ltd/UmbrellaContract: Ongoing Temporary AssignmentStart Date: Immediate Start Available

About the Role

We are currently recruiting for an experienced Visiting & Tenancy Sustainment Officer to join a busy Housing team within a London Borough based in Brent. This is an excellent opportunity for a housing professional with a strong background in tenancy management, tenancy sustainment, resident engagement, and safeguarding.

This role is primarily site-based, with extensive travel across the borough visiting council tenants in their homes. As such, candidates must hold a full driving licence and have access to a vehicle. There is only limited opportunity to work from home.

As the face of the council, you will play a vital role in delivering outstanding resident-focused services, supporting vulnerable tenants, identifying risks, and helping residents sustain successful tenancies.

Key Responsibilities

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• Lead and deliver a programme of home visits to council tenants across Brent.
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• Complete detailed tenancy visit assessments and prescribed data collection forms.
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• Conduct dynamic risk assessments within residents' homes, identifying health and safety concerns, including fire risks and evacuation challenges.
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• Identify and address issues relating to damp, mould, disrepair, and poor property conditions, referring cases to relevant teams as appropriate.
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• Provide residents with advice and realistic expectations regarding repairs and maintenance issues.
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• Identify and report suspected tenancy fraud or breaches of tenancy conditions.
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• Promote fire safety awareness, including testing smoke alarms and carbon monoxide devices.
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• Identify vulnerabilities, safeguarding concerns, abuse, neglect, or welfare risks and ensure appropriate referrals and support are in place.
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Essential Requirements

Knowledge & Qualifications

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• Strong understanding of social housing and housing management services.
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• Knowledge of landlord responsibilities and safeguarding obligations.
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• CIH Level 3 qualification (or above) or equivalent housing management experience.
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• Knowledge of Health & Safety legislation, Fire Safety, Welfare and Employment issues.
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• Understanding of GDPR and data protection requirements.
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Experience

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• Previous experience working within a housing association, local authority, ALMO, or similar housing environment.
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• Direct experience in a Visiting Officer, Tenancy Sustainment Officer, Housing Officer, Neighbourhood Officer, Resident Services Officer, or equivalent housing management role.
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• Experience supporting vulnerable residents and managing complex tenancy issues.
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• Experience carrying out home visits and resident assessments.
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Candidate Profile

We are seeking a proactive and compassionate housing professional who can confidently work in residents' homes, identify support needs, manage risk, and deliver high-quality tenancy sustainment services. You will have a proven track record within social housing and be comfortable working independently across a designated patch.

Please note: This role requires extensive travel across Brent and is predominantly site-based. Access to a car is essential, and home working opportunities are very limited.