Sales and Customer Service Administrator

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £14 per hour + BONUS & BENEFITS

Sales and Customer Service Administrator required for the UK’s leading and award-winning Kitchen makeover company. They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.

They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated

Due to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work part time out of the Newbury Branch

THIS IS A PART TIME ROLE (NOT FULL TIME) WITH A SATURDAY ON A ROTA BASIS (ESSENTIAL) - YOU MUST BE ABLE TO WORK ON A SATURDAY

THE ROLE

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• As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone
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• Gathering full customer requirements, what they are looking to achieved & their expected spend level.
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• Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
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• You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.
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• Helping customer choose colours, styles etc.
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• Taking phone calls from potential and existing customers as well as suppliers
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• Following up internet and email enquiries
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• You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required
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• Ensuring the showroom is always clean and tidy
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• This is a Part Time role working during the week with a Saturday on a Rota Basis
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• Working as a part of a small team, helping out in all departments as business dictates
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• You will be working from the Thatcham Branch, on the A4.
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THE PERSON

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• The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.
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• It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
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• A friendly disposition and ability to engage customers is essential
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• Enthusiasm for and a strong interest in home improvements
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• The successful candidate must be able to work independently, often looking after the showroom on your own.
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• Confident & able to convert a customer enquiry into a lead or home/showroom appointment
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• Able to work alternate Saturdays with additional hours as required (No Sundays)
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• You must be IT proficient, able to use email, Word, Excel and the Microsoft suite
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• You MUST have excellent customer service skills with great customer facing skills
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• Hands on and happy to help within all departments
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• Live within a commutable distance to the Thatcham Branch
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THE PACKAGE

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• Salary £14 per hour
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• Bonus scheme
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• Pro Rata Holiday entitlement
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• Free uniform
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• Pension Scheme
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• Staff Discounts
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• Part Time
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THIS IS A PART TIME ROLE WITH A SATURDAY ON A ROTA BASIS

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £14 per hour + BONUS & BENEFITS