Insurance Officer (Claims)

We are currently seeking an experienced Insurance Officer (Claims) to join our client's Insurance team. This is an excellent opportunity to support claims management activities, work with a variety of stakeholders, and contribute to the effective delivery of insurance services within a busy environment.

Key Details:

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• Contract: Temporary
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• Contract Duration: Initially 3 months
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• Location: Norwich (NR7)
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• Working Pattern: Hybrid (1 day per week in the office, every Thursday)
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• Rate: £14.44 per hour
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• Start Date: ASAP
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Role Responsibilities:

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• Manage insurance claims through the full claims lifecycle
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• Investigate claims and review information to identify discrepancies and potential risks
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• Liaise with brokers, insurers, claim handlers, surveyors and loss adjusters
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• Support the resolution of insurance-related complaints and queries
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• Maintain accurate claims records, reporting and documentation
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• Ensure compliance with insurance policies, procedures and legal requirements
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• Assist in the delivery of insurance awareness and training initiatives
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• Identify opportunities for process improvements and enhanced service delivery
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Required Experience:

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• Experience working in a high-volume administrative, transactional or insurance-related environment
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• Strong attention to detail and investigative skills
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• Excellent communication skills, both written and verbal
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• Strong organisational and time management abilities
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• Good Microsoft Office skills, including Excel, Word and Outlook
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• Customer-focused with the ability to build effective working relationships
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Desirable:

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• Buildings or liability insurance experience
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• Previous claims handling experience
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• ACII qualification or working towards an insurance qualification
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• Experience within the social housing sector
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If this role is of interest, please apply with an up-to-date copy of your CV.