Courier Service Specialist

Join the Evri Final Mile Team as a Courier Service Specialist!Location- NottinghamShift Pattern Any 5 days over 7Ready to be at the heart of the action? Step into a fast-paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem-solving, supporting others, and driving service excellence, this is your moment.This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!What Youll Be Doing Day to Day as our Courier Service SpecialistAs a Courier Service Specialist , youll be the on-site champion keeping our Delivery Units running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, youll be the steady hand ensuring efficiency, compliance, and reliable service. Youll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlesslyso our customers get the great experience they expect.ResponsibilitiesSupport the onboarding of new couriers and allocate work effectively.Monitor parcel scanning, courier readiness and ensure compliance throughout the process.Address local issues such as late couriers, scanning delays, or missing parcels before escalating.Use the Service Tracker to raise timely, transparent escalations when needed.Support couriers with manifests, routing, and operational queries.Provide daily operational feedback to the Territory Manager to optimise performance.Interested? Heres What Youll Need to SucceedA current UK driving licence .Solid understanding of the self-employed courier model .Experience working in a fast-paced, customer-focused operational environment .Strong problem-solving , organisation, and attention to detail.Confident communication skills and the ability to spot and escalate risks quickly .TPBN1_UKTJ