New Client Enquiry Coordinator

Job Title: New Client Enquiry CoordinatorLocation: South Manchester / Hybrid (50% remote after probation)Salary : £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400)Job type: Full Time, PermanentStart Date: Tuesday 1st September 2026About Us:Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease.We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK.Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector.The Role:As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood.This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months!Responsibilities:Deliver a 5-star client experience from the first contactRespond to enquiries by phone and email with professionalism and empathyGather essential information to assess the validity of claimsMaintain accurate client records using our case management systemCollaborate with a high-performing team to ensure every enquiry is handled efficientlyPerson Specification:Outstanding communication and listening skillsConfidence in handling sensitive conversationsA friendly, professional, and proactive approachStrong IT and organisational skillsA desire to learn, grow, and succeedAbility to build rapport and gain client commitmentA team player mindsetSalary:Base salary of £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400Working Pattern & Hours:Our team work on a rotation of one week of early shifts then one week of late shifts.Early Shift: 08.30 - 17.00 (8:30 - 16:30 on Friday)Late Shift: 12.00 - 20.00 (12:00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays 10:00-18:00Benefits:Hybrid Working - 3/2 hybrid working pattern after probation.23 Days Holiday - Rising to 26 days plus time in lieu for any bank holidays worked.Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.Recruitment Process:Interviews will be conducted by MS Teams and will include scenario-based questioning.Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.Please click APPLY to be redirected to our website to complete your application.Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.TPBN1_UKTJ