Nights Air Import Operator

Air Import Operator (NIGHTS)

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Location: Heathrow

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Hours: 4ON4OFF - 8pm-8am

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The Opportunity

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We're looking for an experienced Air Import Operator to join our Heathrow-based operations team. This is a fantastic opportunity to become part of a busy and supportive environment where you'll take ownership of import shipments from arrival through to final delivery.

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Working closely with customers, airlines, warehouses and customs authorities, you'll ensure freight is moved efficiently, compliantly and with the highest level of customer service.

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Key Responsibilities

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Manage air import shipments from start to finish, ensuring all files are completed accurately and in line with company procedures.

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Monitor and action import-related emails, providing timely updates to customers and internal teams.

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Complete customs import entries and ensure all shipments remain compliant with HMRC regulations.

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Prepare import quotations and process customer bookings.

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Produce collection and delivery documentation for transport movements.

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Liaise with customers, warehouses, transport providers and customs officials to ensure the smooth movement of freight.

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Manage ERTS processes and monitor shipments throughout the import process.

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Calculate and apply storage charges where applicable.

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Ensure accurate costing, charging and invoicing of import files.

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Maintain accurate records using internal freight forwarding systems.

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Build and maintain strong relationships with customers by delivering a high level of service.

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Support and mentor colleagues by sharing knowledge and assisting with training where required.

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Contribute ideas to improve operational efficiency and customer experience.

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About You

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To be successful in this role, you'll ideally have:

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Previous experience working within Air Freight Imports.

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Good knowledge of customs procedures and import documentation.

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Experience completing customs entries using CDS or similar customs software.

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Strong organisational skills with the ability to prioritise multiple shipments.

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Excellent communication and customer service skills.

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High attention to detail and the ability to work accurately under pressure.

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Good IT skills and experience using freight forwarding systems.

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The ability to work independently while contributing positively to a team environment.

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What's on Offer

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Competitive salary.

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A supportive and collaborative team environment.

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Opportunities for ongoing development and career progression.

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The chance to join a well-established and growing freight forwarding business.

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**If you have not heard back from us within 7 working days, please assume you have been unsuccessful**