Day Concierge

PMR is working with a high end residential development based in South East London, looking to hire for a professional Day Concierge on a full time basis.

Hours: 4on 4off rota, 7am to 7pm

Salary: £30,000 - £32,000 pa DOE

Main duties:

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• Deliver excellent customer service to all residents.
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• Greet all residents professionally and courteously.
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• Proactively anticipate resident's needs.
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• Aid and engage with all guests/residents and colleagues within the development.
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• Always act as an ambassador for the company.
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• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
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• Verify all visitors, suppliers, and contractors.
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• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
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• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
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• Ensure the communal areas are always kept clean, tidy, and presentable.
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• Report any incidents, problems, or complaints to the appropriate manager promptly.
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• Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
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• Complete the am/pm/overnight operational reports and handover and report any operational issues.
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• Assist with Move In's/Move Out's.
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• Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.
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Requirements:

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• Experience in Residential or 5* Hotels.
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• Reliable and timekeeping.
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• Immaculate presentation.
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• Strong written and verbal communication skills in English.
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• Have excellent communication skills.
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• Experience in the highest level of customer service.
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• Be able to demonstrate initiative.
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The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.