Customer Service Advisor

French Speaking Customer Service Advisor (6-Months)

Be the Voice That Makes a Difference

Do you enjoy helping people, solving problems, and delivering exceptional customer experiences?

Reed Business Support are looking for a friendly and professional Customer Service Advisor to join a growing team in Faversham. If you're someone who thrives in a fast-paced environment and takes pride in putting customers first, this could be the perfect opportunity for you.

Join a Team Where Your Skills Matter

As a Customer Service Advisor, you'll be the first point of contact for customers, providing support, resolving queries, and ensuring every interaction leaves a positive impression.

You'll be joining a supportive and welcoming team that values collaboration, development, and outstanding service.

Day-to-Day of the role:

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• Managing inbound customer calls, emails, and enquiries.
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• Providing accurate information and resolving customer queries efficiently.
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• Processing orders, updates, and customer requests.
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• Maintaining customer records and updating internal systems.
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• Investigating and resolving issues while ensuring customer satisfaction.
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• Working closely with internal departments to deliver excellent service.
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• Meeting individual and team service standards.
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What We're Looking For

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• Previous customer service, call centre, retail, hospitality, or office-based experience.
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• Excellent communication and interpersonal skills.
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• Strong problem-solving abilities and a positive attitude.
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• Good IT skills and confidence using multiple systems.
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• High attention to detail and organisational skills.
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• The ability to remain calm and professional under pressure.
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Grow your career and enjoy:

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• Competitive salary.
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• Full training provided.
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• Career progression opportunities.
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• Friendly and supportive working environment.
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• Employee benefits package.
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Ready to Take the Next Step?

If you're passionate about delivering outstanding customer service and looking for a rewarding role with a company that values its people, we'd love to hear from you.

Apply today and start your next chapter as a Customer Service Advisor in Faversham.