Customer Service & Sales Support Executive (German)

Customer Service & Sales Support Executive

Fluent German & EnglishPeterhead, Scotland OR Leighton Buzzard, EnglandFull Time | Monday–Friday£35,000 + Performance Bonuses

We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets.

We are seeking a fluent German & English speaking Customer Service & Sales Support Executive to support German-speaking customers and the field sales team.

Ideally, you will be available to start at 7:30am (Monday–Friday), however flexibility can be discussed.

The Role – Customer Service at the Core

This position is heavily focused on customer service.

You will manage incoming calls and emails from German-speaking customers, process orders efficiently, follow up quotations, and provide essential support to field-based sales representatives in Germany and surrounding regions.

You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.

Key Responsibilities

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• Handle incoming customer queries via phone and email in German and English
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• Process orders accurately and promptly
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• Send confirmations and resolve issues same day wherever possible
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• Follow up on outstanding quotations to support order conversion
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• Support field sales representatives with administrative and customer support tasks
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• Update and maintain CRM systems
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• Assist with customer account set-up
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• Work closely with Operations to ensure smooth fulfilment
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Requirements

What We’re Looking For

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• Fluent German & English (written and spoken)
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• Proven customer service experience
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• Experience supporting sales teams or processing orders
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• Strong organisational and prioritisation skills
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• Professional, adaptable, and self-motivated
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• Confident using MS Office and CRM systems
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• Strong communication skills and attention to detail
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KPIs

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• All customer queries responded to same day
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• Orders received by 4pm processed by end of day
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• Effective follow-up of quotations to support sales growth
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Benefits

Why Join?

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• £35,000 depending on experience
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• Performance-based bonuses
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• Growing international business with real career opportunity
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• Supportive and collaborative team culture
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• A role where customer service truly matters
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