Field Service Engineer

As a Field Service Engineer you'll be the face of the business, providing first-class aftersales support to customers and helping keep some of the UK's most advanced buses operating safely and efficiently. You'll build lasting customer relationships, solve technical challenges and play a key role in delivering the outstanding service we are known for. BASIC SALARY: up to £45,000 BENEFITS:· Company van (insured, taxed, and fuel covered) · Paid from the moment you leave home · Enhanced overtime rates (1.3x, 1.5x, 2x) · Professional development including EV & Hydrogen training · IT and diagnostic equipment provided · Life insurance · Medicash health scheme · Discounts with major retailers LOCATION: Across the Midlands JOB DESCRIPTION: Field Service Engineer - Commercial Vehicle, Transportation One day you could be diagnosing an electrical fault, the next carrying out a warranty repair, supporting a busy workshop or helping a customer get vehicles back into service. Your responsibilities will include: · Diagnosing mechanical and electrical faults using industry diagnostic equipment and technical manuals · Providing technical support directly to customers on-site · Completing warranty and campaign repairs to the highest standard · Identifying root causes and feeding valuable technical information back to the engineering team · Estimating repairs and supporting the Parts & Service team · Promoting service solutions and genuine parts where appropriate · Working closely with Regional Service Managers and customer workshops · Travelling between customer sites and occasionally attending factory training or supporting other locations when required PERSON SPECIFICATION: Field Service Engineer - Commercial Vehicle, Transportation We're looking for someone who enjoys getting hands-on, takes pride in their work and genuinely enjoys helping customers. You'll ideally have: · NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent) · Proven experience in a heavy vehicle/PSV environment, dealership, or fleet operation · Strong mechanical and electrical fault-finding skills · Experience using diagnostic equipment · A willingness to travel and occasionally stay away from home when required THE COMPANY: Year after year, since 1946, we have contributed a tremendous amount of technology & innovative products to help grow and improve the global transportation industry. Our goal is to leave a legacy that will inspire the next generation to move towards a better, sustainable tomorrow. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: AM18594, Wallace Hind Selection