Temporary Customer Experience Advisor (Complaints)

Location: Hybrid (initial training office-based)

Contract: Temporary – 8 Weeks

Hours: Full Time – 36 hours per week

Salary: £19.00 per hour (£34,767 equivalent)

Start Date: ASAP

Are you passionate about delivering exceptional customer service and resolving complex complaints? We're recruiting on behalf of a respected organisation for an experienced Customer Experience Advisor to join their complaints team on an 8-week temporary assignment.

This is an excellent opportunity for someone who thrives on problem-solving, enjoys making a positive difference for customers, and is confident managing complaints through to resolution.

Working within a busy customer experience team, you'll investigate and resolve customer complaints, taking ownership of cases from start to finish. You'll communicate with empathy, build strong relationships with customers and colleagues, and work collaboratively across the organisation to achieve positive outcomes.

You'll identify the root cause of issues, ensure complaints are handled within agreed timescales, maintain accurate case records, and help identify opportunities to improve services and prevent recurring issues.

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• Manage customer complaints through to resolution.
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• Investigate complex cases and gather relevant information.
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• Deliver clear, professional and empathetic communication throughout the customer journey.
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• Liaise with internal departments to resolve issues quickly and effectively.
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• Maintain accurate records using CRM systems.
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• Escalate high-risk or sensitive cases where appropriate.
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• Identify complaint trends and contribute to continuous service improvement.
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• Ensure all cases are managed in line with relevant policies and procedures.
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We're looking for someone who has:

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• Previous experience handling customer complaints.
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• Excellent communication and relationship-building skills.
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• Strong problem-solving and investigation abilities.
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• Experience working with CRM systems.
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• Excellent organisational skills and attention to detail.
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• The ability to manage a varied workload and meet deadlines.
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• A proactive approach with a genuine passion for delivering outstanding customer service.
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Experience within housing, property, public sector or regulated environments would be advantageous but is not essential.

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• £19.00 per hour.
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• 36-hour working week:
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• Monday to Thursday: 9:00am – 5:15pm
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• Friday: 9:00am – 5:00pm
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• Immediate start available.
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• Initial office-based induction, with hybrid working/flexibility potentially available depending on experience and business requirements.
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• Opportunity to gain valuable experience within a well-established customer-focused organisation.
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If you're an experienced complaints professional who enjoys finding solutions and delivering excellent customer outcomes, we'd love to hear from you. Apply today for immediate consideration.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.