Duty Manager

Duty Manager – Convenience Retail

Salary: £28,000 - £32,000Employment Type: Full-TimeHours: 40 hours per week, including weekends and public holidays

Important Information

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• Assessment Day: Tuesday 29th July at 10:00am (approximately 1 hour).
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• Successful candidates may be invited to a face-to-face second-stage interview.
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• The first 9 weeks of training will be based in our Birmingham store, so candidates must be able to commute to Birmingham during this period.
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• Enjoy at least one day off every weekend as part of the rota.
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About the Role

We are seeking an experienced and hands-on Duty Manager to lead the day-to-day operations of our busy high street convenience store. Catering to a diverse customer base, the store offers a comprehensive range of ambient, fresh and frozen food products.

This is an exciting opportunity for a motivated retail professional who thrives in a fast-paced environment and has a genuine passion for customer service, operational excellence and team development.

Key Responsibilities

Operational Leadership

You'll take ownership of the daily running of the store, ensuring exceptional standards across all operational areas, including:

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• Replenishment of ambient, fresh and frozen stock
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• Preparation and cooking of hot food
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• Till operations and cash handling procedures
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• Receiving and processing deliveries
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• Date checking, stock reductions and waste management
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• Store cleanliness and housekeeping
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• Opening and closing the store as a key holder
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Team Management

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• Lead, motivate and develop a team of store colleagues.
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• Create a positive, high-performing working environment.
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• Manage staff rotas to ensure effective store coverage.
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• Conduct performance reviews and provide ongoing coaching and feedback.
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• Handle employee relations matters professionally and fairly.
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Customer Service Excellence

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• Deliver outstanding customer service through a friendly and knowledgeable team.
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• Resolve customer queries and complaints effectively.
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• Build strong relationships with customers and the local community.
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• Drive customer loyalty and enhance the store's reputation.
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About You

We're looking for someone who has:

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• Previous retail management or supervisory experience, ideally within convenience, food retail or FMCG environments.
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• Excellent leadership and communication skills.
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• Strong organisational and problem-solving abilities.
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• The ability to multitask and work effectively in a fast-paced environment.
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• A proactive, hands-on approach to leadership.
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• A strong focus on customer satisfaction.
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• The flexibility to work a variety of shifts, including weekends and bank holidays.
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What We Offer

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• Competitive salary of £28,000 - £32,000
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• 30 days holiday per year
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• Your birthday off every year
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• Discretionary annual bonus
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• Holiday buy-back scheme (following qualifying period)
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• At least one day off every weekend
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• Quarterly colleague social events
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• High street discount scheme
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• Structured training and development plans
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• Excellent opportunities for career progression within a growing business
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If you're an ambitious retail leader looking for your next challenge and want to join a growing organisation that invests in its people, we'd love to hear from you.