Customer Service Administrator

Customer Services Administrator (temporary ongoing)

Cramlington (site based)

We are looking for a Customer Services Administrator to join our client, an established engineering company. This is a varied role where you'll be the first point of contact for customers, handling telephone calls, enquiries and emails while providing excellent customer service.

Key responsibilities will include:

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• Answering incoming calls and customer enquiries
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• Managing emails and responding promptly to customer requests
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• Processing orders and updating customer records
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• Supporting colleagues across the business with administrative tasks
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• Building positive relationships with customers and suppliers
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Criteria:

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• Excellent communication and organisational skills
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• Previous customer service administration experience
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• A positive, friendly and professional approach
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• Good IT skills and attention to detail
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• Ability to work as part of a small team
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What’s on offer:

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• A friendly, relaxed working environment
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• Supportive and approachable colleagues
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• Varied and interesting work
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• Opportunity to develop your skills
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If you enjoy helping customers and want to be part of a small, friendly team where your contribution is valued, we'd love to hear from you!